The country’s largest carmaker explained that “initiative for the Ciaz is not a recall. It is a service campaign undertaken in the interest of the customers… Service Campaigns are undertaken globally by automobile companies to rectify faults that may potentially cause inconvenience to customers.”
The dealers of Maruti Suzuki, on their part, are contacting the owners of the vehicles concerned. The customers, too, can visit the company’s website to check whether their car requires the “service campaign” or not.
“The inspection and replacement will be done free of cost for the customer,” the company said.