Macy's has a new plan to fix its biggest problem
But now, the company is planning a new makeover.
Macy's is currently revamping its location in Columbus, Ohio at the Easton Town Center, according to the Columbus Dispatch. The company will launch this new test model on June 25.
This version of the store will have "lifestyle" sections and mini-stores, such as a spa and a LensCrafters, within the department store. One of these sections, called Restore, Nourish and Strengthen, will zero in on the profitable fitness boom and feature a juice bar and athletic clothing. It will even take a cue from Lululemon's "educators" and call sales floor representatives "ambassadors."
The makeover comes at a time when Macy's is trying to get discount-addicted customers to pay full-price.
A walk around its Herald Square flagship revealed a store that was in total disarray, complete with lots and lots of markdowns. An off-price section called Last Act resembled a bargain basement.
The company, like many other retailers, has been losing its premiere positioning. But now, it appears the company wants to change how people perceive it.
There will even be personal shoppers through a program called "My Stylist @ Macy's," hinting that shopping at Macy's is a high-end experience. Columbus Business Journal notes that the company is also testing out a program called Connect @ Macy's, through which customers can pick up anything they buy online in the store - a way, arguably, to get people into the store for the "experience."
This is the first Macy's store that will be doing trying out this new model, and the Dispatch notes that the company will be seeing how customers respond to the changes.
"That's one of the best things about working at Macy's - they're not afraid to change," Vice President and Store Manager Kathi Newton said to the Dispatch. "It's about responding to what the customer is telling us."
What they're silently telling the company now, arguably, is that they're not liking how things are going: sales have been down for five quarters.
In the first quarter of fiscal 2016, sales fell 7.4%.
"We are seeing continued weakness in consumer spending levels for apparel and related categories," Terry J. Lundgren, the chairman and CEO of Macy's, said in a statement.
It's no secret that consumers would rather spend on money on things other than apparel; this appears to be Macy's way of capitalizing on that.
Additionally, Macy's has been prone to incessant discounting. Though this new model may presumably help people think of Macy's as a premiere retailer again, customers need a lot to convince them to pay full price.