Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.
Luxury footwear guru Tamara Mellon, Hint Water mastermind Kara Goldin, and 4 more experts share their tricks for making an e-commerce business a runaway success
Luxury footwear guru Tamara Mellon, Hint Water mastermind Kara Goldin, and 4 more experts share their tricks for making an e-commerce business a runaway success
The OraclesApr 23, 2019, 02:38 IST
Getty
Advertisement
Tamara Mellon is the co-founder of Jimmy Choo who later launched her eponymous footwear company as an e-commerce site.
Kara Goldin is the mastermind behind Hint Water whose digital sales have grown to almost 40% of her business.
Mellon, Goldin, and four other successful e-commerce experts have given their best tips on what it takes to build an online company that stands the test of time, including embracing the 'Unicorn Principle,' selling a quality product, and reading your company's reviews.
E-commerce is one of today's most buzzworthy industries, with countless solopreneurs claiming overnight success. These Advisors in The Oracles, as well boss ladies Tamara Mellon, who launched her eponymous footwear company as an e-commerce site, and Hint Water mastermind Kara Goldin, whose digital sales have grown to almost 40% of her business, share what it takes to build an online company that stands the test of time.
The world of e-commerce is constantly changing, including the channel your ideal customer uses to discover new brands, the creative she responds to, or the experience she or he expects.
The best digital businesses leverage the flexibility and immediate feedback loop e-commerce provides and deploy tests quickly (new channels, new creative, new experiences) that reveal what is or isn't working. Data is the best guide for where to invest more heavily and how to scale your business.
—Tamara Mellon, co-founder and chief creative officer of luxury footwear brand Tamara Mellon; co-founder of Jimmy Choo; equal pay and women's empowerment advocate
2. Share your story
Start with a product that has a purpose or solves a problem. In our case, Hint Water was a healthy, enjoyable alternative to all the sugary, sweet drinks out there; it's water that makes you love water. Then share your authentic story with consumers. Start a conversation, interact with them, listen to them, and educate them.
It's also important to keep your website dynamic, both visually and verbally. The content should be engaging and give consumers a reason to stay on the site and fall in love with your product. While you should change the site often, never lose your core identity or stray from the mission of your business.
We offer different incentives through a rewards program, create fun bundles, and make it easy for people to have Hint delivered every month via our subscription service. It takes constant attention and evolution, but essentially it's about having a brand personality and always relating to your customer.
A unicorn is a one-of-a-kind creature. Consider what makes you, your brand, or your product unique — in other words, a unicorn. Then research and test this differentiator to find out whether your target audience cares about it. If they do, you've hit gold: that's the "Unicorn Principle."
Your job then becomes finding the best way to communicate with your audience so they learn about this uniqueness. Advertising and influencers can help. Before investing in marketing campaigns though, listen to what your audience is talking about. (Hint: Check their Instagram feeds and read their comments.) It all starts with offering something special.
Research what people say about your competitors and incorporate their feedback into your product. Amazon reviews are a great source for this information.
Many entrepreneurs make the mistake of ignoring their customer reviews. For example, an e-commerce entrepreneur recently came to me for help understanding why sales of his electric dog collar were tanking. Others had told him to fix the copy on his Amazon product page and improve his ads. But I took one look at his reviews and told him, "Your product doesn't actually work." Customers complained that it only lasted a few weeks, then died, and mentioned a bunch of other fixable but important issues."
Sell the best possible product and continually make it better. Our community member Robin Guess is the owner of Beau Gâchis Cosmetics, which has sold nearly 4 million units. She says it well: "Provide what the customer wants with honesty and integrity."
Creating a successful e-commerce company depends on your goal. If you'd like to sell the company one day, produce a product that people will purchase on impulse. To build a long-term business, you need to build a personal brand and explain to your customers why you've created it.
One way to do this is by producing videos about how and why you do what you do, and what your product can do for your audience. Video ads are cheaper than images, but you need to change your content every three to six weeks. Post them on social media, and test new content until you find what works. If you can create videos quickly, you can sell products — assuming yours are good quality and reasonably priced.
—Patch Baker, founder and CEO of Mobius Media Solutions; former US Marine, with a mission to help people leave the military today and not feel abandoned tomorrow
6. Focus on the three S's
There are three parts to a successful e-commerce business: Subscriptions, Sales, and Scale. Consumers are hungry for solutions, but they also have decision fatigue; so meet them where they are. Get them excited with a clear, subscription-based offer that is unique to "them" and gets delivered straight to them. Sell it to those most relevant to your delivery model, then scale.
E-commerce doesn't have to be difficult. After all, the overhead is much lower than with a traditional brick-and-mortar business; so you have a head start. Think of the "e" as easy and effective commerce. Do business that you like, sell to customers you enjoy, and step into the sweet spot of modern entrepreneurship — where you get to win your way.
Want to share your insights in a future article? Join The Oracles, a mastermind group of the world's leading entrepreneurs who share their success strategies to help others grow their businesses and build better lives. Apply here.
