A few years ago, coffee was a drink that was predominantly South Indian and came in steel cups, both at home and outside. And each cup cost around Rs 5. But this was before the 1,500-outlets-strong Café Coffee Day started its operations in 1996. Prices at the CCD were then considered insane and experts had even written off the chain as an experiment that hadn’t got its facts right. After all, who would want to pay Rs 50 for a coffee variety, no matter how exotic it is, when normal coffee is available for a fraction of that amount?
But very soon, the patrons, especially the young people who had arrived fresh as the benefactors of the IT industry, embraced the fashionable coffee shops (they had delightful ambience) as their new socialising hubs that spoke of their status symbol. After all, coffee is all about class, isn’t it?
The coffee clubs in every city worth their salt will vouch for it.
Indian coffee, which has a comparatively recent origin and is mostly grown in the South, entered the country in the 15th century as a Sufi saint brought the beans back when he returned from
The production of coffee beans in the country and the ever expanding café markets are interrelated in some ways, but the growth of the Indian coffee industry and the fast-paced development of the consumer market for coffee are not totally interdependent.
While
Although there is a
On the other hand, what’s been thriving is the processed coffee business, which is more like a hospitality industry, with customer service and profit-making being its chief objectives. Café Coffee Day has already posted an impressive growth chart of 1,500 outlets in less than two decades and other cafés, which are opening to brisk business, are present across almost all highways, metros and tier II cities. It seems that the market for coffee as a consumer product has been resurrected in
Consequently, when the world’s largest coffee chain
Curiously, the Indian coffee market, in spite of having enough growth potential, has not looked beyond CCD. Other brands such as Barista, owned by Lavazza Spa, had a tough time staying afloat in this volatile market.
In a largely tea-obsessed nation, coffee feels like an aberration. But brands such as CCD and Starbucks are positioning themselves as lifestyle choices and aspirational names in order to serve more than just coffee. But here is a hitch. In spite of pushing a lot of money into branding, will Indian consumers cold-shoulder these companies after experiencing the initial euphoria of having an international coffee brand in the neighbourhood? In such a case, only constant innovation can save the cup of coffee!