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JCPenney's Identity Crisis Captured In Five Photos

Ashley Lutz   

JCPenney's Identity Crisis Captured In Five Photos
Retail1 min read

JCPenney executives have said business is improving since failed CEO Ron Johnson left in April.

But one matter remains unresolved - the company's logo.

Johnson changed the logo from "JCPenney" to "jcp" in an attempt to make the brand more modern. The company officially reverted back to the old logo last month as it tries to regain lost customers.

We recently visited a JCPenney store in New York and found mixed messages all over the store - a sign of bad business behind the scenes, said Brian Sozzi, chief equities strategist at Belus Capital Advisors in New York.

"There is no consistency; rather an array of facelifts on display in the store that reflect failed attempts to revitalize a business that operates in a super competitive, low-margin arena," Sozzi said. "If a company's logo is meant to connect a consumer to a brand's promise, as I have defined it, then JCPenney doesn't deliver."

Here's the store's entrance, which is a hybrid of Johnson's logo and the current one:

jcpenney

Ashley Lutz/Business Insider

A credit card display shows the old "JCPenney":

jcpenney

Ashley Lutz/Business Insider

A pillar shows Ron Johnson's "jcp" logo:

jcpenney logo

Ashley Lutz/Business Insider

Here's Johnson's logo again:

jcp logo johnson

Ashley Lutz/Business Insider

And an ad for the store in the mall also display's Johnson's logo:

jcp

Ashley Lutz/Business Insider


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