If you are on social media, you must be aware about a jawan
"Proper channels are in place for jawans to put across their grievances...if they aren't satisfied with action taken, they can contact me directly," General
"You will be found guilty for any action you take outside these channels and will also be liable for punishment," the General said.
General Rawat first talked about the grievances issue on Friday, after a jawan,
"I had written an application to the PM in which I said that soldiers, who act as sahayaks, should not be made to polish shoes of officers," said
Today,
The Army says officers get 'sahayaks' for upkeep of their uniforms and weapons, as well as to act as their radio operators and "buddies" during combat operations. But parliamentary committees and other critics have slammed the 'sahayak' system as a vestige of the colonial era. They say officers blatantly misuse their 'sahayaks', getting them to do household work, walk the dogs and take kids to school.
The Army, on its part, has already asked the government to examine whether "non-combatants" should replace soldiers as 'sahayaks' in peace-time locations, while pressing for the system to continue in field and forward areas, said
But using social media to air grievances isn't ideal, Rawat said. It can be a "two-sided" weapon which can be used favourably but also has "a detrimental effect", he said. The Army already has an "excellent" grievances redressal system that will now be topped by his "suggestions-cum-grievances" boxes, said the new Army chief.
The Army chief said anyone, irrespective of rank or service, can use this mechanism to write directly to him. Assuring full confidentiality, he said the name of the soldier concerned will be deleted before any action is taken.