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Jack Dorsey just gave a peek at the new 'bolder' Twitter that's in the works

Oct 28, 2015, 04:34 IST

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Jack Dorsey provided the first peeks at a new, "bolder" Twitter that he wants to create now that he's back in charge of the company he cofounded nine years ago.

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Dorsey, who was appointed CEO earlier this month, walked through a few details of Twitter's new product road map during the company's third quarter conference call on Tuesday.

With its user growth stuck in a rut, Twitter needs to revamp its product so that it appeals to the "mainstream" public.

Communities and customer service

As an example, Dorsey noted that "we have a huge number of communities on Twitter, from people interested in niche topics to larger movements like #blacklivesmatter."

He didn't provide details about what the company has in store for those communities or what items he thought could be improved. But it's clear that Twitter sees these groups of users, which are probably more engaged than the average user, as a big area of focus going forward.

The other big item on Twitter's roadmap is customer service.

NOW WATCH: The full story of Twitter CEO Jack Dorsey is much more awesome than you realize

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