Jack Dorsey just gave a peek at the new 'bolder' Twitter that's in the works
Dorsey, who was appointed CEO earlier this month, walked through a few details of Twitter's new product road map during the company's third quarter conference call on Tuesday.
With its user growth stuck in a rut, Twitter needs to revamp its product so that it appeals to the "mainstream" public.
Communities and customer service
As an example, Dorsey noted that "we have a huge number of communities on Twitter, from people interested in niche topics to larger movements like #blacklivesmatter."
He didn't provide details about what the company has in store for those communities or what items he thought could be improved. But it's clear that Twitter sees these groups of users, which are probably more engaged than the average user, as a big area of focus going forward.
The other big item on Twitter's roadmap is customer service.