Palace sources said the royal family weren't contacted to comment on Harry and Meghan's Netflix docuseries, but the streaming giant says otherwise

• Volume I of "Harry & Meghan" dropped on Thursday on Netflix.
• Multiple reports have cited palace sources saying the royals weren't given the chance to comment.

Hours after Netflix released Volume I of "Harry & Meghan" on Thursday, palace sources are said to be disputing the docuseries' claim that the royal family was contacted for comment on the events covered.

But a source from Netflix — with knowledge of the show and whose identity is known to Insider — told Insider that King Charles and Prince William's offices were specifically contacted regarding the show.

Volume I of the docuseries about Prince Harry and Meghan Markle's relationship and experience as senior royals included three episodes, and the first opened with two full-screen cards that provided context about the production.

"This is a first-hand account of Harry & Meghan's story, told with never before seen personal archive," the first card read. "All interviews were completed by August 2022."

According to this timeline, interviews had been completed before Queen Elizabeth's death on September 8, 2022.

The text then floated away, and the second disclaimer appeared, again on a black screen: "Members of the Royal Family declined to comment on the content within this series." It did not specify which members of the royal family were contacted ahead of the show's release.

But reports from multiple outlets including People, The Independent, and Page Six have cited unnamed palace sources who say royal family members were not asked for comment. Buckingham Palace and Kensington Palace did not immediately respond to Insider's request for comment on the matter.

"A royal source says that neither Buckingham Palace nor Kensington Palace (nor any member of the Royal Family) were approached for comment on the content of the series," royal author and Yahoo News UK executive editor Omid Scobie tweeted earlier on Thursday.

A few hours later, Scobie tweeted an update that an unnamed royal source said Buckingham Palace and Kensington Palace were contacted about the show, but couldn't confirm who had reached out. It was unclear if it was the same source he mentioned in his first tweet.

"UPDATE: A source says Kensington Palace did receive a comment request, but from a third-party production company (via a different, unknown organisation's email address)," the second tweet said. "They contacted Archewell Productions and Netflix to try and verify but received no response."

A royal source told People that Buckingham Palace and Kensington Palace received an email from a third-party production company but "the substance of the email did not address the entire series." When the palaces contacted Archewell and Netflix about the email, they received no response, according to People's source.

Meanwhile, Insider's Netflix source said King Charles and Prince William's offices, Buckingham Palace and Kensington Palace, were both specifically contacted regarding the show and had the opportunity to comment on its content.

Volume II of "Harry & Meghan" will be released on December 15.