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Live Nation and Ticketmaster pledge to show you exactly how many fees you're paying on concert tickets up front

Jun 15, 2023, 23:18 IST
Business Insider
Taylor Swift's Eras Tour prompted an investigation in Ticketmaster over the chaos that occurred while fans virtually fought for tickets to a show.Rachel Wisniewski/The Washington Post/Getty Images
  • President Joe Biden will meet Thursday with companies like Live Nation to discuss "junk fees."
  • Before meeting, Live Nation, Ticketmaster, and SeatGeek agreed to show all additional fees up front.
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Live Nation and Ticketmaster are revamping their sites to allow consumers to see the total cost of event tickets before they get to checkout instead of adding fees at the end of the process.

Live Nation Entertainment — made up of Live Nation and Ticketmaster — is doing away with unexpected "junk fees" amid pressure from frustrated concertgoers and President Joe Biden.

The fees made tickets more expensive than they were listed for online, and Biden invited representatives from Live Nation and other platforms with similar fees — like SeatGeek — to a meeting on Thursday.

Prior to the meeting, both Live Nation and SeatGeek agreed to show any additional fees up front during ticket purchases. Consumers can expect the change to be fully in effect by September, according to the White House.

"Today's voluntary actions demonstrate that companies both big and small recognize the importance of providing consumers with honest, up-front all-in pricing, rather than tricking them with surprise fees at the end of checkout," the White House said in a statement on Thursday. "It is also just a first step towards addressing junk fees in the economy."

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Ticketmaster has previously found itself in hot water with fans of musicians like Taylor Swift, Drake, and The Cure after complaints of exorbitant fees driving up the costs of tickets. The bungling of Swift's Eras Tour sales led the Department of Justice to investigate the platform.

In March, the platform agreed to refund fans "unduly fees" for tickets to see The Cure after Robert Smith publically called out the ticketing giant. The same month, Drake fans hit Ticketmaster with a class-action lawsuit alleging the company "intentionally misleads consumers for their own financial gain."

By agreeing to be more up front with consumers about junk fees, Live Nation Entertainment and SeatGeek join Airbnb in showing the final price for purchases at the beginning of the transaction.

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