Guests, employees at Hyatt resort in Cancún told to hide amid reports of gunman

• The US Embassy in Mexico said it was aware of reports of at least one gunman at a resort in Cancún.
• A staff member at the resort said Thursday night that a suspect had been apprehended.

Guests and employees at the Hyatt Ziva Riviera resort in Cancún, Mexico, were told to hide amid reports of armed men in the area Thursday, according to accounts from guests at the hotel.

Mike Sington, a former NBC executive who was staying at the resort, told Insider he started hiding at about 4 p.m. ET.

Sington posted a video on Twitter showing employees sheltering.

Sington later wrote that there was a shooter on the property on the Riviera Maya and that employees were hugging one another.

Paramedics were also on the scene, Sington said. He said guests and the employees were taken out of hiding by 4:40 p.m. ET.

In a video Sington posted 40 minutes later, a hotel staff member can be seen addressing the crowd. "The suspect has been apprehended," the woman said. Nevertheless, Sington posted, guests were told to remain quiet, return to their rooms, and barricade their doors.

The claims could not be independently confirmed. Calls to the local police in the area weren't immediately returned, and no one picked up at the resort when contacted by Insider.

An official at the US Embassy in Mexico told Insider the US Consulate and local authorities were aware of the reports but couldn't verify whether they were accurate.

"We are aware of the situation, and our office there is working with local law enforcement," the embassy official said.

There are conflicting reports on the number of armed people.

Another man, Andrew Krop, said on Twitter that his husband was staying at the hotel and reported that "men had stormed the beach with machine guns and started firing."