scorecardI'm a food reporter who went to Zaxby's for the first time and it's my new go-to chicken chain
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I'm a food reporter who went to Zaxby's for the first time and it's my new go-to chicken chain

Erin McDowell   

I'm a food reporter who went to Zaxby's for the first time and it's my new go-to chicken chain
I tried Zaxby's for the first time and would choose its chicken tenders over Raising Cane's and Chick-fil-A.Erin McDowell/Insider

I live in New York City but recently tried Zaxby's during a trip to North Carolina.

I live in New York City but recently tried Zaxby
The front counter at Zaxby's.      Erin McDowell/Insider

When I walked into the location at lunchtime, there were a few people in line waiting to order and one other person waiting for their food. The location I visited also had a drive-thru, but I decided to eat inside in order to get the full experience.

It took only a few minutes to get to the front of the line and place my order. The service was quick and friendly, while the menu included classic chicken tender combos as well as wings, salads, and sandwiches. I decided to try out the chain's famous chicken tenders to see how they compared to others I've had in the past.

After ordering, I was given a cup for my soft drink.

After ordering, I was given a cup for my soft drink.
Drink station at Zaxby's.      Erin McDowell/Insider

There were two large containers of iced tea and a Coca-Cola Freestyle machine for all of the chain's soft drink options. I decided on a lemonade, which sounded really refreshing on the hot North Carolina day I visited.

There was a lot of outdoor seating available.

There was a lot of outdoor seating available.
Outdoor seating at Zaxby's.      Erin McDowell/Insider

However, given that it was so hot out, I decided to keep cool and eat my meal inside.

The dining room was clean and modern, with murals and signage that paid homage to Zaxby's.

The dining room was clean and modern, with murals and signage that paid homage to Zaxby
A mural on the wall of the dining room at Zaxby's.      Erin McDowell/Insider

I chose a booth in the back of the restaurant to eat my meal, but there were also tons of free tables scattered around.

My five-piece chicken tenders combo from Zaxby's came with fries, a small drink, coleslaw, and a piece of Texas toast.

My five-piece chicken tenders combo from Zaxby
My meal from Zaxby's.      Erin McDowell/Insider

I also asked for a side of honey mustard and Zaxby's famous Zax sauce. My meal cost $9.89, excluding taxes and fees.

The meal came with a piece of crispy toast.

The meal came with a piece of crispy toast.
The Texas toast from Zaxby's.      Erin McDowell/Insider

It was perfectly buttery and paired well with the other menu items.

I also tried the coleslaw that came with the meal.

I also tried the coleslaw that came with the meal.
The coleslaw from Zaxby's.      Erin McDowell/Insider

It tasted mostly of vinegar and had a tart, refreshing taste. I thought it was really similar in flavor to coleslaw I've gotten from Popeyes in the past.

The chicken tenders' breading was very similar to Chick-fil-A's in its consistency, flavor, and texture.

The chicken tenders
Zaxby's chicken tenders dipped in sauce.      Erin McDowell/Insider

The breading was perfectly crispy and super flavorful, with a slight sweetness. These chicken tenders were thick and contained a lot of juicy, white-meat chicken, which I really enjoyed.

The chicken tenders held their own without sauce but were really taken to the next level when dipped in the tangy Zax sauce. Zax sauce tastes similar to Raising Cane's sauce, but I found it to be just ever-so-slightly less flavorful. However, it was more flavorful than Chick-fil-A sauce, in my opinion, and was undeniably delicious when paired with the fries and chicken tenders.

I found myself craving even more than the five chicken tenders I was given.

The fries from Zaxby's were crinkle-cut shaped.

The fries from Zaxby
Zaxby's fries dipped in sauce.      Erin McDowell/Insider

I thought they were well-seasoned and perfectly fluffy on the inside, but crispy and flavorful on the outside. I was also given a very generous serving.

I thought the lemonade was average, but tasty.

I thought the lemonade was average, but tasty.
Zaxby's lemonade.      Erin McDowell/Insider

It was just Minute-Maid lemonade from a Coca-Cola Freestyle machine. However, I thought it was subtly sweet, without any added pulp, and paired nicely with my meal.

At the end of my meal, I found myself wishing that there was a Zaxby's at home in New York.

At the end of my meal, I found myself wishing that there was a Zaxby
The outside of Zaxby's.      Erin McDowell/Insider

The chicken tenders really blew me away, and I thought I received a very generous amount of food for the price. The fries, coleslaw, and toast were all flavorful, delicious additions, and I also enjoyed the chain's signature sauce.

I will definitely be stopping by Zaxby's for a chicken tender combo the next time I'm in the South — and I'll definitely try some of the chain's other options, too.

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