Apple
The iPhone X.
My boyfriend recently traded his iPhone 7 in for an iPhone X, having been enticed by a deal from Verizon, and it went exactly as I predicted: He became utterly frustrated with Face ID, and yet inexplicably unwilling to switch back.
I had already written off getting one for myself, having seen a similar thing happen with friends and family. Initial excitement inevitably turned into irritation - because of Face ID or another 'update' that seemed like a step in the wrong direction - and that irritation turned into resentment that they now had to pay off an exorbitant bill. Then came acceptance ... or submission, perhaps.
So, I decided to use an iPhone for a few weeks, and then switch back to my iPhone 7, just to see what it was about the iPhone X that reels people in so much that, even if their experience turns sour, they have trouble going back to their old iPhone.
Here are my retrospective thoughts on the iPhone X, the smartphone people have trouble giving up on, despite its more frustrating features: