Reuters
You can contact your Uber driver before your ride or after.
- The Uber app makes it easy to contact your Uber driver once you've been paired up and are waiting for your ride.
- You can send a text message to your driver within the Uber app on both iPhone or Android, or call them by phone, also through the app.
- Uber also offers several ways for you to connect with the company, if you have issues about a specific trip that is already completed - for example, if you're trying to request a refund.
- Visit Business Insider's homepage for more stories.
So you're standing on the wrong side of the street when your Uber pulls up, but the driver doesn't see you. Just tap a few icons in the Uber app and give them a call.
Contacting your Uber driver is remarkably easy whether you're using the app on an iPhone or Android.
Once you've been paired with a ride and are waiting for the vehicle to show up, decide whether you would prefer to send a text message, or call the driver directly, which is often the best choice when you need to talk to them quickly.
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How to contact your Uber driver
To send a written message, type it into the bar reading, "Any pickup notes?"
If you want to call your driver, just tap the phone icon at the bottom left corner of the screen, and then confirm you want to place the call.
Steven John/Business Insider
Before you get picked up, you can contact your Uber driver right from the app.
If you need to get back in touch with an Uber driver after a trip has been completed - maybe you left your bag in the car, for example - Uber puts up a few walls between you and the driver. But you can easily pass those to hopefully rectify any issue, either directly with the driver or through Uber itself.
How to contact your Uber driver or Uber after a ride
1. Open the app and tap the three parallel lines in the top-left corner.
2. Tap "Your Trips," then make sure the menu is set to "Past."
3. Scroll down to find the trip in question and tap on it.
4. Scroll down and select the topic that best mirrors your issue, like "I lost an item."
There are several options to choose from if you want to contact Uber or your driver. You can choose any issue from this list.
From there, you will have an array of options, which in some cases will include direct contact with the driver. In other cases, Uber will ask you to submit info to them directly.
You submit your phone number, and then it's on the driver to contact you. Note that there is a $15 fee for having a driver contact you.
Related coverage from How To Do Everything: Tech:
How to check your Uber passenger rating, and improve it if it's low
How to contact Uber support as a rider or driver, in 4 different ways
How to cancel an Uber ride, whether you've just ordered it or scheduled it in advance
How to sign up for an Uber account on iPhone or Android
