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Ex-Apple store employees reveal the biggest mistakes customers make at the Genius Bar

Lisa Eadicicco   

Ex-Apple store employees reveal the biggest mistakes customers make at the Genius Bar
Retail1 min read

Apple Store

  • Some of the most common mistakes people make when coming into the Apple Store for repairs include forgetting their iCloud password and failing to back up their device beforehand.
  • Sometimes customers will forget to charge their device before bringing it in, too.
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Working at the Apple Store certainly has its perks. For example, people who have worked there said they love the people and the opportunities Apple offers for career development and personal growth.

But every job has its more difficult moments. According to several former employees and one current worker, there are certain things customers do - or don't do - that can make their jobs more challenging.

Here's a look at some of the most common mistakes people make when coming in for repairs, based on interviews with several people who have worked at the Apple Store. Most of the people interviewed requested to remain anonymous so that they could speak freely about their former or current job.

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