Crowdcube blocked 'hundreds' of investors from backing a shoe startup
Galahad Clark told Business Insider that Vivo Barefoot - a company selling shoes that are designed to let your feet do their "natural thing" - missed out on thousands of pounds because Crowdcube wasn't able to accept their payments.
"The biggest challenge we've had with Crowdcube is the internet has been a complete ball ache for international people," said the member of the Clark family mid-way through the crowdfunding campaign.
"I reckon we've lost hundreds of people because of that. It's a couple of hundred grand I reckon. We definitely lost a lot of American potential investors.
"Officially you have to invest with a debit card. A certain type of debit card. The banking system in Europe is not compatible for whatever reason with Crowdcube. I reckon we've lost hundreds of people because of that."
Clark said he believes rival platform Seedrs is a "bit better" at accepting international payments.
Business Insider contacted Crowdcube to find out more but did not immediately hear back.
Following the publication of this article, Crowdcube cofounder and CEO Luke Lang provided the following statement: