A survey conducted by
The survey also revealed that most commuters find beggars and encroachments around metro stations ‘dissatisfying.’ According to the survey, commuters gave a rating of 5.63 (on a scale of 10 points) for issues related to these aspects outside metro stations.
"An action plan has been prepared and the departments concerned have been instructed to initiate remedial action," a DMRC spokesperson said.
The commuters said they were largely satisfied with the quality of service of Delhi Metro. The survey covered 1,09,188 people who were asked to rate various aspects of metro service.
On an average, commuters gave a rating of 8.24 for information available at stations, 8.13 for travel, 8.08 for the smart card facility, 8 for security and 7.83 for behaviour of customer care representatives and their alertness.
The survey was conducted according to EN13816, which is a European survey system extensively used to assess the functioning of public transportation systems.