Chipotle's website and app are crashing, making it impossible to get free guacamole, and people are furious

Hollis Johnson

Chipotle's free guacamole day is off to a rough start.

• Chipotle's free guacamole day is off to a rough start, with dozens of customers complaining about tech issues. 
• Customers who order a meal via the app or online on Tuesday are eligible to receive free guacamole. 
• However, as of 11:45 a.m. ET on Tuesday, Chipotle's app and website were experiencing significant glitches, making it difficult or impossible for customers to get their free guac or order at all.

Chipotle's free guacamole day is off to a rough start. 

Last week, the struggling burrito chain announced that any customers who ordered a meal via the app or online on Tuesday, July 31, would be eligible to receive free guacamole. 

However, as of lunchtime on Tuesday, dozens of customers were complaining on social media that the chain's website and app were refusing to accept orders. 

Customers reported that the chain's app did not accept the code that allowed people to add free guacamole to their orders. Others said that the chain's website was crashing. 

Business Insider's attempts to use the code to redeem free guac on Chipotle's app failed. Reporters also encountered glitches when attempting to order on the website, with Chipotle's front page being unavailable for a short period of time. 

Chipotle

Chipotle's homepage at roughly 11:30 am ET.

Chipotle did not immediately respond to Business Insider's request for comment. 

The tech difficulties come at a time when Chipotle could use a win.

The company's shares fell by as much as 8% on Tuesday, following Business Insider's report late on Monday that more than 170 people said they had fallen ill after eating at a Chipotle location in Powell, Ohio.