Lindsey Wasson/Reuters
The Boeing 737 Max still remains grounded worldwide following the crash of two aircraft.
- Messages show Boeing employees frustrated with higher-ups, company culture, and consistent failures on Boeing's 737 Max program.
- Frequent program missteps weighed heavily on overworked employees, the emails reveal.
- Some employees appeared to take pride in deliberately misleading customers and regulators regarding additional training.
- Boeing 777X program features some of the same issues, messages suggest.
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Additional internal correspondences from Boeing employees regarding the Boeing 737 MAX program that were obtained by Reuters reveal what employees may have really thought about the program they were working on, and how Boeing's culture contributed when it came to building aircraft.
The messages further show that the employees knew the program was flawed in its implementation, especially when making it fly similarly to the Boeing 737 NG to avoid additional training for pilots, but still deceived customers and regulators. Employees used bully tactics and tricks to convince customers and regulators, including what numerous messages referred to as the "Jedi mind trick."
Tasked with such jobs as demonstrating the aircraft's capabilities, helping fix issues, and working with suppliers, the employees were overworked and away from their families for extended periods of time, further sowing disdain for the program. Singapore, London, and Miami were frequent destinations for the employees, often away for extended periods at a time.
These quotes show just how badly Boeing miscalculated with its 737 Max program and how its employees paid the price while contributing to its downfall.
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