"There should be no sense of shame in wanting to be a retail employee. When I began my job at McDonald's, my job was jhaadu-pochha (cleaning) and my ambition, when I joined, was to stand at the cashier's position... a retail employee," she said during TRRAIN Retail Awards 2020, given to recognise exceptional customer service in the retail industry.
"I think there should be a sense of pride that you are given the position behind the till or a position to express how much a consumer can be attached to an establishment because there is a sense of great personality, great aptitude, and that is how you get to be a retail employee," the minister said.
Talking about her humble beginnings, the minister for women and child development and textiles said she started as a loader in her father's company but soon left as people thought it was easy for her.
"I switched and my decision was to work in a company which is not known or owned by anybody that I grew up with. So, before I began in McDonald's, I had a few adventures in railways, airports and bus addas," she said.
She further said education is not the only thing that counts, and ideas and imagination matter more.
Trust for Retailers & Retail Associates of India (TRRAIN) was set up by Shoppers Stop Non-Executive Chairman B S Nagesh. HV ABMABM