Pay your staff properly, solve the 80,000 complaints first: Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

What started as a Sunday afternoon tweet by comedian Kunal Kamra criticising Ola Electric’s S1 series scooters quickly escalated into a fiery exchange with Bhavish Aggarwal, CEO of Ola. It all began when Kamra had posted a picture showing several Ola scooters gathering dust at a dealership, highlighting concerns over poor service. However, the situation intensified when Aggarwal responded, accusing Kamra of posting a “paid tweet” and launching personal digs at the comedian’s career.

The feud between the two public figures has sparked a wave of reactions on social media, dividing Twitter users. While some users echoed Kamra’s frustrations about Ola’s service quality, others defended Aggarwal’s sharp retorts. The argument has moved beyond the two individuals, turning into a broader debate about the state of customer service in India’s electric vehicle sector.

Internet complains about Ola’s Service Quality

Several users shared their experiences with Ola’s service issues, siding with Kamra’s criticisms. One Twitter user wrote, “It’s all fun and all, Bhavish sir, but with all the complaints, the ‘Bhavishya’ of OLA Scooters is not looking good. Rather than hitting out at Kunal, tell people the plan to solve the 80k and growing complaints.” Many shared similar sentiments, recounting personal stories of service delays and unresolved issues.

For instance, one customer revealed, “It’s been only 4 months since my brother bought the Ola S1 Pro, and he’s gone to the service centre at least 6-7 times, sometimes due to software issues, sometimes due to quality issues. Every day, a new problem arises.”

Another wrote, “A friend of mine bought an ola scooter, after eight months it started giving trouble, he followed up to the service centre for 6 months but they didn't resolve his issue, In the end he paid 24000/- to get the issue resolved.”

Yet another user expressed their dissatisfaction bluntly, saying, “Pay your staff properly first! Instead of calling out Kamra, put that money to better use—expand your service infrastructure, fix quality checks, then show off your wealth on social media!”

Meanwhile, another X user said that they can only imagine “how badly customer service behaves with individuals, if this is how top management reacts to criticism.”

Support for OLA CEO

On the other hand, some users supported Aggarwal, praising his leadership and dismissing Kamra’s criticisms as an attempt to stay relevant.

“Kunal, you missed the comedy gig and now think you're leading the charge? What bhavish and ola are doing is clearly out of your sight, that is solving "real problems". Feel free to visit one—maybe learn some skills beyond just creating nuisance,” a user wrote.

Another user commented, “Kunal Kamra has a rare disease of poking everywhere to revive his sinking career! Ignore these stunts, Bhavish, you’ve built an amazing company.” Another echoed this sentiment, adding, “Founder mode on.”

Some, on the other hand, took a more balanced stance. A user wrote, “Reply might sound arrogant here, but sometimes you have to show people their place. Bhavish did the right thing,” one person tweeted.

However, he also acknowledged there are real issues with Ola’s service. “Let’s agree there’s an issue with service,” he added.

As the feud unfolds, it has highlighted deeper concerns around accountability in the electric vehicle market. The war of words may have begun with Kamra’s tweet, but the chorus of complaints from Ola customers underscores the broader dissatisfaction with after-sales service. This exchange, while entertaining for many, has become a focal point for customers demanding better support from companies as India pushes towards a greener transportation future.