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I recently flew round-trip from New York to Austin with one flight operated by Jet Blue and one flight operated by American Airlines, and although they were similar, I found that the Jet Blue flight had a slight edge in my own experience.
I flew nonstop economy from John F. Kennedy Airport (JFK) to Austin-Bergstrom International Airport (ABIA) with Jet Blue.
I flew nonstop economy from ABIA to JFK with American Airlines.
Jet Blue's edge over American Airlines was clear from the start, thanks to Jet Blue's location at the state-of-the-art Terminal 5 at JFK.
From the very beginning, Terminal 5 at JFK was more interesting than your average moving walkway.
Jet Blue's check-in process at JFK provides an inviting experience for all travelers. I felt valued as a customer as soon as I began my journey.
This had a lot to do with Jet Blue's presentation at JFK. Aside from sharing with a few smaller airlines, Jet Blue pretty much has its own terminal ...
... which is clean and organized with pops of color.
Different colored lights help direct travelers through the entire check-in process, from getting luggage tags and printing boarding passes ...
... to dropping off checked baggage.
American Airlines' check-in process at Austin-Bergstrom International Airport wasn't anything special.
But Austin's airport is much smaller than JFK, so I expected a smaller, underwhelming check-in area.
At Austin's airport, American Airlines shares a terminal with 14 other airlines, including Jet Blue.
But regardless of the significant difference in check-in experiences, waiting to board my American Airlines' flight was similar to my experience waiting to board my Jet Blue flight.
While my gate was less crowded for my Jet Blue flight ...
... there were still plenty of empty seats at my gate for my American Airlines gate as well.
If anything, I had a much easier time finding my gate for my American Airlines flight ...
... whereas my gate at JFK was in a much larger terminal.
In both cases though, I got to where I needed to be on time. I was at gate 27 for my Jet Blue flight ...
... and I was at gate 32 for my American Airlines flight.
For both flights, I was in the last boarding group. I just listened to music while I was waiting for my turn to board.
For both flights, the boarding process ran smoothly.
But when I was waiting in line to board my Jet Blue flight, I noticed this neat playroom designed to entertain children. It made me wish I was a kid again, or at least wish I had a kid with me so I could play inside without judgment.
With Jet Blue, I was aboard an Airbus A320.
With American Airlines, I was aboard a Boeing 737-800, and they were very similar planes.
American Airlines' seats were between 16.6-17.8 inches wide, depending on your seat. While the headrests were more comfortable than Jet Blue's, the seats on my American Airlines flight were noticeably smaller once I had someone sitting next to me.
But at least American Airlines had a USB port for every seat, which is something my Jet Blue flight didn't have. But while American Airlines had power ...
... Jet Blue had screens.
Screens are becoming less common on flights in order to shrink economy seats. Many passengers bring their own devices nowadays, and seatback entertainment systems can quickly become obsolete.
Jet Blue's entertainment options was a perfect example of that. Their in-flight entertainment included a choice of three movies, Direct TV, and Sirius XM.
They also included access to Amazon Prime Video via your own device, but mine wasn't charged. And none of the movies interested me, so I watched Direct TV.
American Airlines also had many in-flight entertainment options ...
... but only to stream on your own device.
My experience on the American Airlines flight was a bit sickening. There was high turbulence and it was cold ...
... even after I turned off my air-conditioning.
Comparatively, my experience with Jet Blue was smooth.
Both flights left on time and arrived a few minutes early.
Overall, I'd say that for these two flights, Jet Blue had the slightest edge over American Airlines because of the pleasant check-in process in Terminal 5 and more comfortable flight experience overall.
But I would fly domestic economy on either airline again.
