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How a 17-hour flight delay on United ultimately left me with a good impression of the airline

David Slotnick   

How a 17-hour flight delay on United ultimately left me with a good impression of the airline
United Business Class 777-200 EWR-DEL

David Slotnick/Business Insider

  • I recently flew United from Newark, NJ to New Delhi, India, using miles to score tickets in business class for my wife and I.
  • The flight was scheduled to be on a Boeing 777-200 which hadn't been updated to the new Polaris business class cabin yet - but a last minute switch put us on a plane with the new seats.
  • Unfortunately, an overnight delay due to snow led to a plane switch, and put us back on a plane with the old seats.
  • Despite this, I was still impressed with the seats and the service - and by the way that United handled the delay. Read on to see what business class is like on United.
  • Visit Business Insider's homepage for more stories.


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