"In light of hardship faced by passengers, airlines may like to consider and take an appropriate call, accordingly," the Directorate General of Civil Aviation (DGCA) said in a circular.
The circular, dated March 12, has been addressed to all scheduled international airlines operating to/from India.
"In the current scenario, it would be appropriate if airlines support their passenger in this tough time by waiving off cancellation/reschedule charges or by providing any other incentive," it said. RAM ANSANS