Business Insider is hiring a Research Concierge Associate for BI Intelligence

At BI Intelligence, we believe every employee in our client and prospect base deserves access to research, charts, and data to make their lives easier and their job performance better. Business changes at the speed of digital and barriers no longer exist between Strategy, Marketing, Business Development, and Technology; it's all blended together and is integral to success. Our clients need information that is accurate, insightful and easy to understand, and they need it now.

The Concierge Associate is a customer service and client engagement role, taking ownership of responding to subscriber inquiries with a focus on renewals, retention, and conversions.

Our ideal candidate feels very comfortable on the phone, offering second to none service to our clients. Our Concierge Associate will have top notch strong communication skills across the board. This is a great opportunity for someone interested in emerging technology, research, and data.

Desired Skills and Qualities:

• Willingness to please, as well as go above and beyond to ensure that our subscribers are happy
• Creative problem solving skills
• Demonstrated maturity in speaking to senior business professionals
• Very comfortable conducting customer engagement phone calls
• Excellent communication skills, both writing and verbal
• Prior sales experience helpful, but not necessary
• Perseverance
• Strong attention to detail

If this sounds like the right job for you, please apply online and tell us about yourself.

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