+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeQuizzoneWhatsappShare Flash Reads
 

A&P made one mistake that undermined its business

Jul 22, 2015, 18:21 IST

Getty Images/Chris Hondros

The famous grocer A&P filed for Chapter 11 bankruptcy for the second time in five years on Monday.

Advertisement

Its parent company, The Great Atlantic & Pacific Tea Company Inc., plans to sell and close all stores to save jobs and pay back debt.

"A&P has lined up bidders for 120 of its 296 stores with total expected proceeds of about $600 million," according to The Wall Street Journal.

At one point, A&P was one of the top grocery stores in the US.

Industry analysts believe the grocer's demise can be attributed to its misguided focus and its inability to evolve with the changing market.

Advertisement

"For years the company was criticized for being slow to respond to market conditions, often focusing on extracting dollars from vendors rather than selling to its customers," writes George Anderson, editor-in-chief of industry website RetailWire.

A&P not only failed in connecting and appealing to customers but also in modernizing its dated look.

This led the business to be overrun by competitors like Whole Foods and Kroger that appealed more to customers whose interests have shifted in the past years to include organic and healthy food.

"Gone is the era when supermarket shoppers thought in terms of the basics - milk, eggs, a six-pack of soda, a pound of chopped meat," writes Charles Passy of MarketWatch. "Now, they're going gourmet or organic - these days, that quart of milk could just as well be GMO-free soy milk - and that has paved the way for such contemporary-minded chains as Whole Foods, Trader Joe's, and The Fresh Market."

People are also starting to gravitate more towards specialized stores. Large grocers with so many different products can be looked at as overwhelming, even an annoyance, to some consumers.

Advertisement

With many consumers seeking product curation, the typical shopping experience has changed.

On average, Americans shop at five different types of stores to fulfill their grocery needs, according to Deloitte's 2013 American Pantry report.

AP/Danny JohnstonA&P's inability to keep up with strong competitors was one of the factors in its downfall.

Larger corporations with influence across multiple markets, like Wal-Mart and Target, are also worth considering in assessing A&P's demise as they are venturing into the grocery industry, according to AP.

Besides the fact that these stores have an advantage on A&P in terms of size, these stores are also known for discounting, which attracts consumers.

Advertisement

A&P did show some attempts at revitalization after its first bankruptcy filing in 2010. It resurfaced as a private company 2 years later and revealed that some changes were in store for the grocer.

In 2011, Sam Martin, A&P's former CEO, announced his turnaround plan to bring the chain back to the forefront of the industry.

His five steps included, "installing a strong management team, strengthening liquidity, reducing structural and operating costs, improving the value proposition for customers, and enhancing customers' in-store experience," according to Forbes.

However, A&P sales continued to slip, and no substantial progress was made.

If the grocery chain had put more effort into improving the customer experience and setting itself apart from other competitors, it might have fared better in this competitive marketplace.

Advertisement

A representative from Sard Verbinnen & Co declined to comment on this story.

NOW WATCH: We snuck a camera inside a Cuban supermarket

Please enable Javascript to watch this video
You are subscribed to notifications!
Looks like you've blocked notifications!
Next Article