- Amtrak is changing how its dining cars work on some long-distance routes.
- The new meal services are designed to be more flexible and contemporary, but not everyone is thrilled.
- An Amtrak executive blamed the move on millennials - and plenty of them were quick to take issue with his logic.
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People are not thrilled with Amtrak's decision to begin culling traditional dining-car services from some of its long-distance routes.
A change.org petition to keep the restaurant-style service on overnight trains east of the Mississippi River had earned more than 3,000 signatures by Monday afternoon, as news of the cuts took the internet by storm.
Gene Arensen, who started the petition, said the move signaled "the end of a 100 year tradition where dining cars served meals will end, the Midwest and West Coast trains are sure to follow. And so will national rail travel, unless we speak up and be heard."
To be sure, food will still be served aboard Amtrak trains, but it may look wildly different. The newly "enhanced" and "flexible" menu will instead offer ready-to-eat meals instead of freshly prepared eggs, steak, and so on. More details on the changes can be found on Amtrak's website.
And while Amtrak's head of customer experience, Andrew Wilander, was quick to place blame for the changes on younger generations of travelers, specifically millennials, not everyone is buying his logic.
At an event in New York City last week, Amtrak's CEO, Richard Anderson, seemed to hint that more dining-car cuts could be on the way.
"We want to simplify the process," he said. "On the single-overnight, long-distance trains, we have a mandate from Congress to take the loss on the food down, and we're going to keep driving that down. The simplest way to do that is to go to a single food car and then have choice for customers."
Even novelist Neil Gaiman wasn't happy with the news.
how to fix the amtrak long-distance network:
1. reduce schedule time/padding
2. improve dispatching and on-time performance
3. run corridor services along most densely populated portions of routes
how not to fix it:
1. getting rid of it
2. getting rid of the dining car
- donoteat (@donoteat1) September 23, 2019
Amtrak blaming millennials for killing their communal dining car instead of blaming their former airline company CEO for undercutting Amtrak's customers, employees, and service tables is PEAK lying boomer.
For the record, I love the Amtrak dining room.
- Louis Mirante (@louismirante) September 22, 2019
Frustrated Amtrak is blaming the death of dining cars in part on millennials. On my train trip last summer "breaking bread with strangers at a communal table" - a thing Amtrak apparently thinks is anathema to millennials - was my favorite part of the trip. https://t.co/NVujH924dX
- Megan Messerly (@meganmesserly) September 22, 2019
I know I'm in the extreme minority, travelling when I can in the US by train, especially going from the Midwest to LA and back. But the dining car was part of what made it magical. Sad to see it go. https://t.co/3tH7ivWEX0
- Neil Gaiman (@neilhimself) September 22, 2019
The new Amtrak business model is turning trains into very slow planes. pic.twitter.com/4he1j2oM3P
- Osita Nwanevu (@OsitaNwanevu) September 22, 2019