Airlines are using this three-step process to react quickly when planes are delayed

Anyone who's flown on an airplane knows that delays can cause major headaches. But those delays, and the costs associated with them, are an even bigger deal for airlines. GE has created an innovative problem-solving process called FastWorks, which airlines are using to address customer issues more quickly and efficiently. We talked to GE Aviation's Phil Balagtas to understand how this process works and what effect it could have on aviation industry.

This content was co-created by GE and BI Studios for Digital Industry Insider.