Do everyone a favor and read this before you fly.
There are some things gate or ticketing agents at the airport - whether for job security reasons or to keep hundreds of anxious fliers happy - just can't tell travelers.But that doesn't mean they don't want to. In fact, many of these things could be to their or your benefit, if only someone would speak up.
So Business Insider asked airline customer service reps to weigh in on the one thing they'd love to tell passengers but can't.
We've anonymously included some of the more constructive thoughts here: