Alex Washburn/Wired
Nunace, the voice recognition software company that helps power Apple's
The platform enables people to access their accounts using only their voice, instead of needing to remember PINs, passwords, and answers to obscure security questions.
"We’re trying to make interactions natural. the whole
Right now, the main focus is on customer service experiences, like those you may have with your bank, cable provider, or wireless service provider over the phone.
For example, private banking firm Barclays Wealth's customer service line listens to your voice to collect the unique characteristics that define it. It then creates a voiceprint to identify you in the future. Though, another option would be to enable the customer to say "My voice is my password" in order to gain access.
But Nuance's voice biometrics platform has use cases for more than just customer service call centers, Beranek said. Its technology could easily be integrated into mobile apps, websites, smartphones, smartwatches — you name it.