The idea is that the AI helps highlight the top performers so that recruiters can dive in and spend time with the most promising candidates.
Larson said that he understands that people first hearing about HireVue may find it to be scary or invasive, like something out of "Minority Report," but he said that it's a tool to make jobs — for humans — more efficient. "The idea is not to replace recruiters," he said.
This made the technology seem much more practical to me, especially when recruiters have to go through hundreds of applications.
The strength of HireVue, however, is also its potential weakness — the AI learns from the employee pool hiring managers choose to feed it. It can then be customized to remove certain biases, such as vocal tics, but that is also dependent on human judgment. Ultimately, the AI is automating how hiring managers already recruit, and if they want to correct for past mistakes, they need to be cognizant of them in the first place.
Larson said that he and his team will be working on lessening the need for human intervention, refining their AI assessment toward an ideal that may or may not ever exist. In that case, after a candidate submits his or her application, "the algorithm is always right. It would be a 'Yes' or a 'No.'"