As my upgrade happened at the gate, I can't tell you what the business class lounge or priority check-in is like. As an economy passenger, I checked in on a screen (which took a while and involved more steps than most airlines) then took my bag to bag drop.
My booking had been placed on an SAU — Space Available Upgrade — list. SAUs can be added manually by the airline or are available to AAdvantage passengers who exchange miles in return for being added to the list. They only apply to the individual, however, so travel companions aren't eligible.
Being on the list means that once you're at the gate if there are empty seats going in the cabin class above you, you might have a chance of being offered an upgrade — but it's not guaranteed. I got lucky and was surprised to be told at the gate that my assigned economy seat had been swapped for one in business class.
Here's what the seat, one of 52 business class seats on board the Boeing 777-300ER, looked like when I boarded. There was a proper pillow and duvet waiting on it.
I was surprised by how spacious the seat was – I could fully stretch my legs out and they still didn't hit the bench at the other end. I also couldn't believe how many empty seats there were around me.
I had always assumed business and first class were fully booked, but most business rows were free, while there was only one person sitting in premium economy in a flight that was otherwise packed.
A friendly flight attendant came around with the option of juice, water, or Champagne while we were still at the gate. I opted for Champagne, because business class.
They came around again before we'd even taken off offering a second glass, and even let me take a glass back to my boyfriend in economy.
I then took the opportunity to check out my surroundings. The seat was comfortably roomy at 20.5 inches wide with a more luxurious headrest than I was used to.
While the cushioning of the seat itself didn't feel tall that different than a modern economy seat, I loved the privacy the seat provided — I couldn't see much in my peripheral vision or hear fellow passengers chatting while sitting down, which was a treat, and probably one of the biggest unexpected perks of business class. It was pretty nice not to be fighting a neighbour for use of the armrest or more leg room.
I couldn't figure out what this little bench was for at first, but I quickly realised it was there to complete the transformation of my seat into a full lie-flat bed — which I did later in the flight.
To the left of my head was the TV remote, light, plug, USB port, and seat controls, which I admit I didn't really take advantage of. However, they offered the ability to recline the headrest, prop up the footrest, or slowly turn the seat into a fully lie-flat bed.
There was a really handy compartment to the left of my feet, below my pull-out tray table, which I quickly filled with books, headphones, and my purse.
Business class passengers get Bose headphones to use during the flight, which is certainly a perk vs. economy class — though you do have to give them back, which I wasn't 100% clear on until the end of the flight when a flight attendant ask for them.
It didn't take long for the cabin crew to ask for my dinner order — the menu was waiting for me beside my window.
There was a small plate, a salad, a choice of four mains (though the chicken wasn't available), and a choice of desserts. I ordered the Mediterranean-style lamb.
I then checked out the TV, which pulled out from the wall to my right in front of me. It was a good size, and made for much better movie-watching than economy, though I found the touch screen didn't work that well and I was better off using the remote (which was not an issue in the economy seat, oddly enough).
There was WiFi available, but it took a few hours for me to get it to connect. It also wasn't free — and wasn't cheap — so I didn't bother with it.
I was at least an hour into the flight before I realised there was another compartment to my left. Inside there was a mirror, a little popup shelf (helpful for makeup application), a water bottle, an amenity kit, and the plug for the Bose headphones (I hadn't been able to figure out where to plug them in until this point).
Before dinner was about to be served — which was much earlier in the flight than it was for economy passengers — a flight attendant set my tray table with a table cloth, napkin, and some nuts.
They also asked if I'd like any wine — there were two whites, two reds, and a dessert wine on the list, as well as Champagne. I opted for a glass of the Albariño, which was very nice.
There were other drinks available to order throughout the flight, including spirits, liqueurs, beers, siders, soft drinks, and coffees and teas, though I noticed that instead of flight attendants regularly coming around to take orders, passengers had to push their service button or get up to ask for them, which was surprising.
Some of the beverages were available to browse through on the entertainment system, though you couldn't order via the screen.
A selection of warm bread rolls were brought around, which were delicious. The starters — marinated heritage carrots and a red chicory salad — were beautifully presented on real plates with real cutlery.
However, neither had much flavour, and the carrots were a bit undercooked. I didn't eat much of either dish.
The lamb — which came with a potato gratin, tomatoes, and a container of pesto — was tough and chewy, and the rest of the dish also didn't have a ton of flavour, although it was piping hot. I didn't eat much of it, though it was nice to be eating off a real plate.
It was also nice to have much more space while eating than in economy, with a full shelf to my left where I kept my other belongings. I watched "Crazy Rich Asians" during dinner and felt pretty at home.
The dessert, a slice of chocolate orange cake, was definitely the highlight. It was light and delicious, and I polished it off in no time at all.
I finished my glass of wine (the portions were huge) while looking out at the stunning sunset over the clouds, since I had a window seat, instead of one in the centre of the cabin.
The view from these seats is something I wasn't expecting, as the window is directly in your line of sight, rather than to your side.
After the meal was cleared away, a selection of snacks — like chocolate bars, chips, fruit, and sandwiches — were put out in the galley that business class passengers were welcome to choose from for a few hours. There were also plenty of mini water bottles on hand.
I noticed that at this point in the flight, for more than an hour cabin crew didn't come to check on the passengers — they simply got up and got what they wanted from the galley.
I handed business class duties over to my boyfriend after the meal, who didn't take many photos, and instead fell asleep in the lie-flat bad. However, he did tuck into the light meal he was given about an hour or so before the end of the flight.
He opted for the toasted chicken fajita sandwich which came with chips, fruit, and a chocolate pudding, and found it to be pretty tasty. Here it is half-eaten.