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Business Insider Latest Story Image
1 min read

Starbucks' app is down on the first day of the chain's holiday menu

Starbucks' mobile app was not taking mobile orders for some customers on Thursday as the chain laun…

Alex Bitter   


Business Insider Latest Story Image
1 min read

Starbucks will add 'guardrails' to app in effort to streamline mobile ordering

Starbucks will soon start to crack down on excessive app customizations as the company aims to impr…

Erin Snodgrass   


Business Insider Latest Story Image
2 mins read

Starbucks has a new CEO — and I have a few suggestions as a former barista

Starbucks can get better. The menu baffles me, the drinks are hard to order, and it needs to drop t…

Katie Notopoulos   


Business Insider Latest Story Image
3 mins read

A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire'

A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz le…

Alex Bitter   


Business Insider Latest Story Image
4 mins read

Starbucks store workers want their new CEO to take action on these 4 issues

From mobile orders to becoming a hangout spot, Starbucks store employees are hoping Brian Niccol wi…

Alex Bitter   


Business Insider Latest Story Image
1 min read

Don't expect as many Starbucks deals this year under its new CEO

Starbucks is reversing its recent push into frequent promos as new CEO Brian Niccol looks to re-est…

Dominick Reuter   


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5 mins read

Starbucks and Luckin are in a fight for the global coffee market. I visited both to see how they stack up on price, menu, and vibe.

Starbucks slumped in sales this last quarter. But the Chinese coffee brand, characterized by heavy …

Aditi Bharade   


Business Insider Latest Story Image
4 mins read

6 of the best and 4 of the worst drinks at Starbucks, according to baristas

Baristas praised Starbucks' caramel macchiato and chai latte, but the coffee experts advised agains…

Sophia Mitrokostas   


Business Insider Latest Story Image
5 mins read

Starbucks' turnaround relies on an executive who is no stranger to orchestrating comebacks

As businesses complain about consumers cutting back, one of the biggest chains in the world is doin…

Dan DeFrancesco   


Business Insider Latest Story Image
5 mins read

Starbucks just reinvented the way it runs its cafés

The world's largest coffeehouse chain is struggling. Can Starbucks find a way to make coffee fun ag…

Adam Rogers   


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2 mins read

Howard Schultz tells Starbucks to fix its stores and mobile app to reverse 'fall from grace'

Ex-CEO Howard Schultz says Starbucks needs to focus on the customer experience and make its app bet…

Grace Dean   


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4 mins read

6 ways Starbucks' incoming chief Brian Niccol transformed Chipotle

Analysts say Brian Niccol, who spearheaded Chipotle's turnaround, is a great pick to head up Starbu…

Grace Dean   


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4 mins read

Starbucks' system to make ordering better isn't the solution the company hoped for, an employee says

Starbucks is trying to improve cafes and cut wait times with the Siren Craft System, but an employe…

Alex Bitter   


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2 mins read

Starbucks' new CEO hints the chain may have become a little too convenient

Starbucks' new CEO Brian Niccol wants customers to hang around its stores for coffee and socializin…

Alex Bitter   


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3 mins read

What went disastrously wrong in Laxman Narasimhan's 17 months as CEO of Starbucks

Starbucks CEO Laxman Narasimhan is out after 17 months in the role. His leadership was hit by falli…

Grace Dean   


Business Insider Latest Story Image
4 mins read

Starbucks' new CEO wants people to hang out in stores, but some workers say his plan has a big problem

Starbucks' mobile orders are a challenge for the coffee chain, some store employees said, as its ne…

Alex Bitter   


Business Insider Latest Story Image
3 mins read

Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says

Starbucks' long customer wait times at one store are due to too few employees on the job, one worke…

Alex Bitter   


Business Insider Latest Story Image
2 mins read

Global IT outage hits Starbucks mobile-order system and card payments at businesses

Some retailers and fast-food chains are limiting their operations and only taking cash payments fol…

Grace Dean   


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3 mins read

Costco, Starbucks, and other retailers double down on loyalty programs to win over thrifty Americans

As Americans get thrifty, retailers are turning to the tried-and-true strategy of loyalty programs …

Dominick Reuter,Alex Bitter   


Business Insider Latest Story Image
3 mins read

TikTokers are hacking Starbucks' app to get cheap drinks

TikTokers reveal Starbucks app hacks to get premium drinks like lattes at cheaper prices

Nancy Luna