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The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
Even high school interns were able to use common AI tools to bypass security and launch bots on X, Facebook and other social media: report
Social media platforms like X and Facebook are facing increasing scrutiny over their ineffective bo…
Salesforce's new AI platform lets companies build their own digital agents to automate tasks
Salesforce's vice president of business development shares how the company is providing automation …
Matthew S. Smith
Amazon Rufus AI assistant beta launched in India, will answer customer’s questions
Amazon has introduced the beta version of its Rufus AI assistant in India. Rufus aids customers in …
Microsoft tells customers it lost log data for key security products
Microsoft told customers that a software bug caused inconsistent collection of log data for key clo…
Ashley Stewart
Top 5 personal finance scams in India and how to stay safe from them
Don’t make any payments just because a stranger told you to. Verify the situation and the person’s …
RBI announces digital payments intelligence platform to check online frauds
In a bid to bolster the safety and security of digital payments and enhance regulatory frameworks, …
ANI
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
Uniform KYC on the horizon! Here’s how the proposed process can ease the burden on customers and institutions
In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
GSTN to share data with RBI's frictionless credit platform
The government has permitted GST Network to share data about GST-registered businesses, based on th…
PTI
From good to great: How SaaS shapes the customer engagement of tomorrow for consumer brands?
The conversation delved into the significance of generative AI in enhancing customer experienc…
Inspiring Stories of Women Entrepreneurs on Flipkart's Platform
Gone are the days when the aspirations of Indian women were confined to the boundaries of their hom…
Digital experience platforms stop customers from abandoning brands after a bad experience
We live in the experience era – a world where a brand’s success depends on the experience it delive…