You Searched For "customer retention" and got 17 results
Sort By:
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…
2 mins read
It takes 30 minutes for a SiriusXM customer to unsubscribe — too long, New York state says. It's suing.
It can take an average of 30 minutes to unsubscribe from SiriusXM over the phone, according to the …
Haley Tenore
3 mins read
AI-driven customer sentiment analysis can help CMOs
AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…
3 mins read
An SEO consultant transformed her hiring process to attract better talent and improve retention with a few tips from an HR pro
Gusto's Bernard Coleman told small-business owner Zhe Scott to create a "pipeline" that attracts th…
Erica Sweeney
3 mins read
Removal of commission caps for insurance agents likely to boost innovation, customer-centricity
It will give more flexibility to insurance companies to determine what amount of commission they wi…
4 mins read
Many entrepreneurs are focusing on employee retention during the economic downturn. Here are 4 reasons employees stay beyond the salary.
Many entrepreneurs are focusing on employee retention during the economic downturn. Here are 4 reas…
Jennifer Ortakales Dawkins
2 mins read
High-skilled customer service workers given an AI assistant saw 'close to 0' boost in their productivity
An AI-tool wasn't much help to high-skilled workers, according to a study of more than 5,000 custom…
Sindhu Sundar,Madison Hoff
3 mins read
An airline is offering more than $180,000 in potential bonuses to recruit and retain pilots amid a massive shortage
American Airlines' subsidiaries, Piedmont, Envoy, and PSA, are offering generous bonuses as pilot s…
Taylor Rains
1 min read
Airtel acquires strategic stake in Lemnisk to build largest customer data platform
With an aim to build the world's largest customer data platform (CDP), Bharti Airtel on Tuesday sai…
3 mins read
Freshworks announces RE:SOLVE, a summit for digital-first customer experience featuring prominent Indian brands
The customer experience (CX) is the feeling that every customer takes away after an interaction …
5 mins read
Ensuring personalisation in a cookieless world
The internet is decades old, but many of its fundamental aspects remain the same. It's a collection…
2 mins read
Neiman Marcus says it's only targeting ultra-wealthy customers who can spend around $27,000 a year at the retailer
The top 2% of the store's customers drive roughly 40% of its total sales, and most of those custome…
Avery Hartmans
3 mins read
The ABC of engaging with customers
Priya Patankar - Head of Communications at PhonePe shares what a good CRM program should ideally do
5 mins read
Return customers are often the most profitable. Here's how to foster loyalty in your brand, no matter the size of your business.
Here are several ways you can build lasting customer relationships and keep buyers coming back, acc…
Erica Sweeney
5 mins read
Customers saved a New York bar after it nearly shut down over rising rents. Its owner learned community is key to building a successful small business.
Five SBOs share how they founded communities that support the brand and make deeper connections tha…
Erin Greenawald
8 mins read
Peloton says only 0.65% of its subscribers cancel each month. Here's why customer retention experts think that number 'doesn't pass the smell test.'
The churn rate Peloton posted in its most recent year works out to be a little less than 7% on annu…
Troy Wolverton
1 min read
6 ways to achieve 'wow' customer service and create lifelong customers
All humans, including the humans we call "customers," tend to remember what happens to us in our li…