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<ul class="summary-list"><li>Analytics firm J.D. Power revealed its annual rankings for the best and <keyword id="13690167" type="UNKNOWN" weightage="60" keywordseo="worst-airlines" source="Orion">worst airlines</keyword> for <keyword id="12189000" type="UNKNOWN" weightage="60" keywordseo="customer-satisfaction" source="Orion">customer satisfaction</keyword>.</li><li>JetBlue Airways took the top spot for its Mint business class and Even More Space seats.</li></ul><p>A new <keyword id="11897121" type="UNKNOWN" weightage="60" keywordseo="study" source="Orion">study</keyword> says JetBlue Airways and Southwest Airlines are the best carriers for customer satisfaction.</p><p>Analytics firm J.D. Power, which has tracked airline performance since 1993, published its <a href="https://www.jdpower.com/business/press-releases/2022-north-america-airline-satisfaction-study">annual North America Airline Passenger Satisfaction Study</a> in May, revealing how airlines rank based on passenger feedback.</p><p>The company surveyed 7,004 people from March 2021 to March 2022 and analyzed carriers based on eight metrics: aircraft, baggage, boarding, check-in, cost and fees, flight crew, inflight services, and reservation.</p><p><a href="https://www.jdpower.com/business/press-releases/2021-north-america-airline-satisfaction-study">Unlike previous years</a>, J.D. Power took the study a step further and broke down the data by fare class, including first/business, premium economy, and economy/basic economy, to better gauge passenger expectations.</p><p>"We did it to align with the way that consumers purchase tickets," <a href="https://www.forbes.com/sites/laurabegleybloom/2022/05/11/ranked-the-best-airlines-in-america-in-2022-according-to-jd-power-report/?sh=301b6def7407">J.D. Power travel intelligence lead Michael Taylor told Forbes</a>. "Each seat class comes with certain expectations about service and price and J.D. Power wanted to gather insights on what's important to passengers in each seat class."</p><p>The results show that JetBlue Airways is the top carrier. The company took first for both its Mint business class product and premium economy, counting its extra legroom seats as a premium cabin. Bringing up the rear for first/business is American Airlines, while Air Canada took last for premium economy.</p><p>With 11 carriers ranked for the economy/basic economy category, Southwest Airlines beat out JetBlue for the top title. Southwest recently <a href="https://www.swamedia.com/releases/release-a84005da0f079d77044ddb7f0102ab59-southwest-airlines-outlines-two-billion-dollar-plan-to-transform-the-customer-experience-bringing-more-simplicity-and-speed-from-the-ground-up-airline-to-connect-customers-with-faster-wifi-new-in-seat-power-larger-overhead-bins-and-more">announced</a> a $2 billion investment in the customer experience, including adding in-seat power to its planes.</p><p>Ultra-low-cost carrier Allegiant Air scored high for its economy product, coming in fourth behind Southwest, JetBlue, and Delta. The airline beat out mainline carriers like Alaska and United.</p><p>On the tail end of the economy list is Canadian low-cost carrier WestJet, Frontier Airlines, and American. Spirit Airlines ranked eight out of 11, but its slim seats and a la carte business model still beat out legacy carrier American.</p><p>While the study is good <keyword id="11893589" type="UNKNOWN" weightage="60" keywordseo="news" source="Orion">news</keyword> for JetBlue and Southwest, which were both named the worst US airlines by <a href="https://www.wsj.com/articles/the-best-and-worst-u-s-airlines-of-2021-11643374802">The Wall Street Journal</a> and <a href="https://www.businessinsider.com/us-airlines-ranked-by-wallethub-2022-4">WalletHub</a>, respectively, J.D. Power says overall customer satisfaction is over 20 points lower than last year.</p><p>According to Taylor, the change can be attributed to COVID-19 when passenger satisfaction rose due to pandemic-era policies that made <keyword id="11896628" type="UNKNOWN" weightage="60" keywordseo="travel" source="Orion">travel</keyword> easier, like no middle seats and empty airports. However, he said in a press release "that business model was simply not sustainable."</p><p>Nevertheless, he said the data is "not really bad news" because people are willing to face the frustration and challenges imposed by surging demand if it means taking a vacation, and the decline indicates travel is returning to pre-pandemic levels, which is good for airlines.</p><p>"The reasons why last year satisfaction was up was for all the wrong reasons," <a href="https://www.businesstravelnews.com/Transportation/Air/Satisfaction-Drops-22-Points-in-JD-Power-Airline-Survey">Taylor told Business Travel News</a>. "This year, [the score] is down for the right reasons."</p><p>According to the study, the main areas of dissatisfaction were the inflight food and beverage service and airfare. J.D. Power found that the suspension of alcohol in premium classes caused satisfaction to decrease; however, economy cabins were happy with their offerings, with satisfaction actually increasing this year.</p><p>Rising ticket costs proved to be a driving factor in the decreasing satisfaction scores this year as well, the data showed. Through March 2022, J.D. Power said airfare rose 20%, causing customer satisfaction in costs and fees to fall in every cabin.</p><p>Despite the decrease, Taylor said in the press release that "if airlines can find ways to manage these growing volumes while making some small adjustments to help passengers feel more valued, they should be able to manage this return to 'normal.'"</p><p>Here are the airlines with the best and worst customer satisfaction.</p><h2>First/Business</h2><ol><li>JetBlue Airways</li><li>Alaska Airlines</li><li>Delta Air Lines</li><li>Air Canada</li><li>United Airlines</li><li>American Airlines</li></ol><h2>Premium Economy</h2><ol><li>JetBlue Airways</li><li>Delta Air Lines</li><li>Alaska Airlines</li><li>American Airlines</li><li>United Airlines</li><li>Air Canada</li></ol><h2>Economy/Basic Economy</h2><ol><li>Southwest Airlines</li><li>JetBlue Airways</li><li>Delta Air Lines</li><li>Allegiant Air</li><li>Alaska Airlines</li><li>Air Canada</li><li>United Airlines</li><li>Spirit Airlines</li><li>American Airlines</li><li>Frontier Airlines</li><li>WestJet</li></ol>

J.D. Power ranked airlines across 3 fare classes according to its annual customer satisfaction survey &mdash; see the results

<p></p><div class="KonaFilter image-container display-table float_right"><div><div class="image on-image"></div><p></p></div></div>The skies over the North Atlantic could be getting a bit more crowded.<p>On Tuesday, JetBlue Airways CEO Robin Hayes hinted during a call with investors that the New York-based airline could launch service to Europe from the East Coast of the United States around the end of the decade.</p><p>The timing of the news centered on&#xa0;JetBlue's announcement of an order for 30 Airbus A321 aircraft worth up $3.6 billion at list prices.</p><p>More specifically, the announcement said that as many as 15 of the planes could be optioned to be the next generation A321neo LR.</p><p><span>"This enhanced airplane type could very well be a game changer for us and provide us the ability to start JetBlue flights to Europe from other East Cost focus cities should we choose to do so," Hayes said on the call.</span></p><p><span><div></div></span></p><p><span>The A321neo LR ("neo" stands for new engine option; "LR" stands for longer range) can seat up to 240 passengers with a range up to 4,600 miles - making it ideal for transatlantic flights.</span></p><p><span>In recent years, the boutique airline abandoned its&#xa0;all-economy-class business model and launched an award-winning Mint premium cabin. Mint is currently available on many of JetBlue's transcontinental flights and will be available&#xa0;on its routes to Europe.</span></p><p><span>Currently, more than 80% of the flights across the Atlantic are operated by American, Delta, United, and their respective alliance partners. However, several low-cost and boutique carriers such as<a href="http://www.businessinsider.com/norwegian-air-international-nai-us-2016-7" target="_blank"> Norwegian Air</a> and Iceland's WOW have attempted to edge in on the crowded, but highly lucrative, market.</span></p><p><span>JetBlue's entry into the transatlantic market could also play a role in the on-going dispute between the Middle East's three mega-airlines and the three US legacy carriers. </span></p><p><span><div class="KonaFilter image-container display-table click-to-enlarge"><div><div class="image on-image"><a title_source="JetBlue" title_caption="JetBlue Mint." class="zoomin" href="https://static-ssl.businessinsider.com/image/570e554752bcd063018bc70d-960/jb-photo-inflight-mint-1.jpg"><span class="sprites click-to-enlarge-icon" title="Click to enlarge"></span></a><a href="http://www.businessinsider.com/r-united-airlines-to-stop-flying-to-dubai-2015-12" target="_blank"></a><p class="source"><span>JetBlue</span></p><p class="caption">JetBlue Mint.</p></div><p></p></div></div>JetBlue currently has a codeshare agreement with Dubai's Emirates that allows the two airlines to sell tickets on each other's flights. The launch of JetBlue flights to Europe could, in theory, give&#xa0;Emirates a back door into flights over the North Atlantic. </span></p><p><span>Although Emirates currently operates a route&#xa0;between Milan and New York, it doesn't offer service between any other US city and major destinations in Northern and Western Europe.&#xa0;</span></p><p><span>According to Airbus, many of the 30 A321s in the announced order will be produced at the company's factory in Mobile, Alabama. Including Tuesday's order, JetBlue currently has 116 Airbus A320 and A321 aircraft on order. JetBlue expects Airbus to deliver this latest batch of aircraft over the next seven years, with the A321neo LR aircraft starting after 2019.&#xa0;</span></p>    <div class="margin-top">        <h3>NOW WATCH: <a href="http://www.businessinsider.com/worst-costumer-satisfaction-airlines-spirit-delta-jetblue-2016-4">This is America's most hated airline</a></h3>        <div>            <div>        <div class="ooyala-video-player" data-video-autoplay="false" data-video-id="xxd3A0MzE6l-qJTQfDxrwtBhD4iniZeu" data-player-variable="ooyalapopvideo" id="ooyalaplayer_popvideo" style="width:1280px;height:720px"></div>        </div>        </div>            </div>

JetBlue is hinting at a dramatic change in its business strategy

<ul class="summary-list"><li>JetBlue is the newest airline <keyword id="11896631" type="UNKNOWN" weightage="60" keywordseo="flying" source="Orion">flying</keyword> between New York and London, catering to both leisure and business travelers.</li><li>Mint business class has been fully upgraded for the long-haul flights with a new cabin and dining experience.</li></ul><p>JetBlue is looking to make a splash in the transatlantic market with the start of new flights between New York and London, and it's off to a great start. First <a href="https://www.businessinsider.com/flying-jetblue-new-york-to-london-economy-mint-food-review-2021-8">inaugurated in August</a>, the route now sees two flights per day to London's Heathrow and Gatwick Airports from New York's John F. Kennedy International Airport. </p><p>Airbus' A321neoLR, a brand-new fleet type for JetBlue, powers the overseas flights with an onboard experience unlike anything in the airline's current network. <a href="https://www.businessinsider.com/flying-jetblue-airways-london-new-york-mint-business-class-review-2021-8">Mint business class features an entirely new look and feel</a>, with<a href="https://www.businessinsider.com/inside-jetblues-newest-plane-taking-flyers-to-london-photos-details-2021-7"> 24 seats across a whopping 12 rows that takes up half of the aircraft</a>. </p><p>JetBlue has invested heavily in the premium experience with new <a href="https://www.businessinsider.com/inside-jetblues-newest-plane-taking-flyers-to-london-photos-details-2021-7">herringbone-style suites</a> that all offer privacy, exclusivity, and direct aisle access. But whether business travelers will be the ones to fill those seats remain to be seen as there are some key premium features JetBlue has left out of the offering. </p><p>I flew on JetBlue's inaugural flight from <a href="https://www.businessinsider.com/flying-jetblue-new-york-to-london-economy-mint-food-review-2021-8">New York to London in economy class</a> and back a few days later in <a href="https://www.businessinsider.com/inside-jetblue-mint-business-class-flyers-to-london-europe-2021-3">Mint business class</a>.</p><p>Here's why JetBlue wouldn't be my first pick if I was a business traveler. </p><h2>No access to premium airport lounges</h2><div type="image" title="Flying JetBlue Airways from New York to London - JetBlue Airways London Inaugural Flight" height="1665" width="2221" msid="87369155" hostid="261"></div><p>A key staple of traveling internationally in a premium cabin is having access to airport lounges before departure. Nearly every full-service US carrier has a network of lounges at its hub airports, except JetBlue. </p><p>Airport lounges serve business travelers by providing a quiet, exclusive space to get work done or simply rest before a flight. They offer complimentary WiFi and a selection of drinks and snacks, with the latter enabling travelers to get more sleep on eastbound transatlantic flights being by eating in the lounge and skipping the in-flight meal service. </p><p>Terminal 5 at New York's John F. Kennedy International Airport isn't entirely deprived of premium lounges, it's just that none are available for JetBlue's premium passengers. Aer Lingus' lounge is not currently open to JetBlue flyers; though, day passes can be purchased for $50, according to <a href="https://upgradedpoints.com/travel/airports/new-york-jfk-airport-lounges/#Aer-Lingus-Lounge">Upgraded Points</a>. </p><p>Mint travelers will have to use other means to access lounges, <a href="https://www.businessinsider.com/coolest-features-of-the-new-amex-centurion-lounge-jfk-airport-2020-10">such as credit cards</a> or <a href="https://www.businessinsider.com/using-priority-pass-free-meal-perk-in-uk-heathrow-airport-2021-8">Priority Pass</a>, as their tickets won't be enough. </p><p>JetBlue is aware that premium lounges are needed for the route and is reviewing options to offer the amenity to passengers in the future. As of now, though, none are available to those that simply buy a business class ticket. </p><h2>Inconvenient flight times</h2><div type="image" title="Flying JetBlue Airways from New York to London - JetBlue Airways London Inaugural Flight" height="1166" width="1555" msid="87369158" hostid="261"></div><p>JetBlue's flagship route between New York and London's Heathrow Airport isn't timed perfectly for business travelers. The late evening departure from New York is scheduled at 10 p.m. and arrives in London the next morning at 10:05 a.m. </p><p>The late morning arrival means business travelers can write off an entire half a day in London. When  I flew JetBlue to London, for example, I didn't get to my hotel until around 12:30 p.m., and that was with taking the Heathrow Express and using the e-gates at customs.</p><p>British Airways, American <keyword id="11898285" type="UNKNOWN" weightage="60" keywordseo="airlines" source="Orion">Airlines</keyword>, and Virgin Atlantic Airways, alternatively, all have flights that arrive before 7 a.m., giving business travelers the early bird advantage to tackle early meetings or more time to prepare for afternoon engagements.</p><p>JetBlue's flights to Gatwick Airport are better timed for business travelers, departing New York at 7:50 p.m. and arriving in London at 7:55 a.m. </p><p>On the return, the Heathrow flight departs London at 1:55 p.m. and arrives in New York at 6:49 p.m. while the Gatwick flight departs London at 12 p.m. and arrives in New York at 4:48 p.m. Both arrival times conflict with rush hour traffic in New York City and give travelers little time to adjust to being in a new city before it's time for bed. </p><h2>A lack of partner airlines on the route</h2><div type="image" title="American Airlines and JetBlue Airways" height="1666" width="2222" msid="87369161" hostid="261"></div><p>JetBlue is largely flying solo across the Atlantic, despite having a network of partner airlines on both sides of the pond. And in the event something goes wrong, whether it be a delay or cancellation, that could mean passengers are left without a backup option. </p><p>American Airlines has British Airways, Delta Air Lines has Virgin Atlantic Airways, and United Airlines has Air Canada, and vice versa, each offering multiple ways of getting between New York and London. JetBlue doesn't have those same partnerships where travelers can simply be moved to a partner airline in case something goes wrong. </p><p><a href="https://www.businessinsider.com/what-american-and-jetblues-new-partnership-means-for-travelers-2021-2">American is a JetBlue partner through the Northeast Alliance</a> but it remains to be seen whether JetBlue will rebook flyers onto American flights if one of its own flights is delayed or canceled. </p><p>JetBlue does have the benefit of a second daily flight to London's other area airport, Gatwick. But there will only be so many seats available to give to disrupted passengers. </p><h2>Where JetBlue does offer great value for business travelers</h2><div type="image" title="London's Heathrow Airport - JetBlue Airways London to New York in Mint business class flight 2021" height="1281" width="1708" msid="87369163" hostid="261"></div><p>The new Mint business class onboard JetBlue's transatlantic aircraft does offer travelers a wide variety of amenities that surpass what rival carriers are offering. Mint travelers will be able to stay connected throughout the entire journey with high-speed satellite WiFi that's free of charge in business class. </p><p>When it comes to onboard dining, JetBlue has partnered with Delicious Hospitality Group, which operates restaurants in New York City, to <a href="https://www.businessinsider.com/food-review-trying-jetblues-new-dining-experience-on-london-flights-2021-10">cater the business class experience</a>. Flexible dining is available for those that want to focus on work or get straight to sleep. </p><p>And the seats themselves are a step up from JetBlue's initial Mint product with brand-new private suites. All Mint suites have fully closable doors and do not disturb buttons to maximize downtimes. </p><p>JetBlue offers what is arguably the <a href="https://www.businessinsider.com/jetblue-flies-a321neo-small-narrow-body-between-new-york-london-2021-9">most convenient way to fly to London</a> because of the aircraft type it flies on the route. The Airbus A321neoLR is an incredibly nimble and capable aircraft that JetBlue has outfitted with a mere 138 seats. </p><p>The result, as I found, was a smoother experience without a lot of the stresses that normally accompany <keyword id="11904258" type="UNKNOWN" weightage="60" keywordseo="international-travel" source="Orion">international travel</keyword>. I felt no different on the London flight than if I was flying JetBlue to, say, Florida. </p><p>Not many airlines can offer that type of convenience and it made the flying experience all the more enjoyable. But JetBlue does have some downsides that need to be reconciled in order to be a true friend to business travelers on the route. </p><p><em>Insider paid <keyword id="11896632" type="UNKNOWN" weightage="60" keywordseo="jetblue-airways" source="Orion">JetBlue Airways</keyword> a media rate to fly between London and New York. </em></p>

JetBlue is trying to cater to business travelers on its London routes with a new Mint business class cabin. But it's missing some key amenities.

<ul class="summary-list"><li><keyword id="212932" type="COMPANY" weightage="60" keywordseo="JetBlue">JetBlue</keyword> is staging a flyover of three passenger aircraft over New York City on the evening of May 7 to honor essential workers.</li><li>New Yorkers took to social media to decry this decision, saying it could spark memories of the September 11 attacks for residents.</li><li>Others said the flyover will not benefit first responders and healthcare workers. </li><li>The flyover will burn thousands of pounds of fuel at no cost to the airline, and JetBlue said it "thanks <strong>its partners at the Port Authority of New York and New Jersey, JetBlue Air Line Pilots Association, CarbonFund.org and a fuel provider."</strong></li><li><a href="https://www.businessinsider.com/?hprecirc-bullet">Visit Business Insider's homepage for more stories</a>.</li></ul><p>On the evening of May 7, JetBlue will fly three passenger <keyword id="6367788" type="UNKNOWN" weightage="60" keywordseo="planes">planes</keyword> above New York City at a low altitude. The flyover is aimed at honoring first responders and healthcare workers.</p><p>News of the aircraft display, coming a week after the federal government <a href="https://gothamist.com/arts-entertainment/photos-videos-new-yorkers-overwhelmingly-uninspired-military-flyover">staged a military flyover over America's largest city</a>, did not please New Yorkers. </p><p>Some of the backlash stems from the flyover's path; the planes will depart from John F. Kennedy airport, loop around Brooklyn, Queens, and the Bronx, then head back down to Manhattan.</p><p>The passenger planes will circle the previous site of the World Trade Center, a complex of seven buildings in Lower Manhattan that were destroyed on September 11, 2001. Two Boeing 767s crashed into the two largest towers of the World Trade Center that morning, destroying the buildings and killing 2,763 people. </p><p><div type="image" title="JetBlue Flyover NYC" height="1080" width="1080" msid="75612338" hostid="261"></div></p><p>That terrorist attack still lives in the minds of many New Yorkers, driving some to ask on social media why JetBlue would fly passenger planes around New York City. </p><p>Others said the flyover does not actually appear to give substantive help to healthcare workers or first responders. Since the beginning of the coronavirus pandemic, <a href="https://www.businessinsider.com/many-essential-workers-not-heroes-by-choice-in-america-2020-4">essential workers have expressed their frustrations</a> with being called "heroes" instead of receiving a pay raise.</p><p>On May 6, JetBlue announced it would also donate two round trip flights for 10,000 healthcare workers in New York City. </p><p>"JetBlue's mission of inspiring humanity is stronger now more than ever," said JetBlue CEO Joanna Geraghty <a href="https://www.businesswire.com/news/home/20200506005689/en/">in a statement</a>. "We applaud the healthcare workers who are helping us get through this challenging time and inspiring humanity along the way."</p><p>JetBlue also said in the May 6 statement that the flyover is being done at no cost to the airline, and said it "thanks its partners at the Port Authority of New York and New Jersey, JetBlue Air Line Pilots Association, CarbonFund.org and a fuel provider.<strong>"</strong> An Airbus A320, the type of aircraft <a href="https://thepointsguy.com/news/jetblue-nyc-flyover/">being used for the flyover</a>, burns about 3,000 pounds of fuel per hour while cruising.</p><p>Meanwhile, the company is burning through $10 million a day <a href="https://www.marketwatch.com/story/jetblue-is-burning-through-10-million-a-day-ceo-2020-04-03">due to decreased demand for flights</a>.</p>Read the original article on <a href="https://www.businessinsider.com/frivolous-new-yorkers-slam-jetblue-for-flyover-near-ground-zero-2020-5">Business Insider</a>

'Frivolous, tone deaf, and savagely useless': New Yorkers slam JetBlue's planned flyover around Ground Zero to honor frontline workers

<ul class="summary-list"><li>The travel and credit card rewards website The Points Guy (TPG) held its second annual TPG Awards on Monday at the <strong>Intrepid Sea, Air &amp; Space Museum in New York.</strong></li><li>Award winners were chosen by thousands of readers and TPG editorial staff for the best airline, hotel, travel, and credit card products.</li><li><strong><a href="https://www.businessinsider.com/category/jetblue" target="_blank" rel="noopener">JetBlue</a> won for the best domestic economy and best premium cabin while <a href="https://www.businessinsider.com/category/qatar-airways" target="_blank" rel="noopener">Qatar Airways</a> won for best international business class. You can see the full list of airline award winners below.</strong></li><li><strong><a href="http://newsletter.businessinsider.com/join/4np/shiftinggears">Sign up for Business Insider's transportation newsletter, Shifting Gears, to get more stories like this in your inbox.</a></strong></li><li><a href="https://www.businessinsider.com/?hprecirc-bullet">Visit Business Insider's homepage for more stories</a>.</li></ul><p>The US travel and credit-card rewards website The Points Guy held its second annual TPG Awards on Monday night.</p><p>At the gala, which was hosted by founder Brian Kelly on the Intrepid Sea, Air, and Space museum, awards were presented throughout the nebulous world of credit cards, airlines, hospitality, travel, and, of course, points and miles.</p><p>Like last year, during the inaugural awards, JetBlue and Qatar Airways were big winners. In fact, JetBlue was the only airline to have two in-flight products win awards.</p><p>Still, there were a few surprises on the airline award list. The TPG airline product award winners were selected by the website's editorial staff who narrowed the field down to a handful of finalists. The staff then reviewed each of the candidates to determine the honoree for each category. </p><p>The TPG Awards for best credit cards, and hotel and airline loyalty programs, were selected entirely by the website's readers. According to The Points Guy, over 100,000 voters weighed in to select the 20 award winners.</p><p>Delta Air Lines SkyMiles nabbed the Readers' Choice award for best US Airline Loyalty program. Marriott Bonvoy was crowned Best Hotel Loyalty Program. </p><p>Check out the full list of winners below.</p>

Here are the best airlines of 2019, according to the frequent-flying staff at The Points Guy

<ul class="summary-list"><li>I flew internationally with JetBlue and loved the airline's "pantry" of free self-serve snacks.</li><li>Like JetBlue, United Airlines also has a snack station on select long-haul flights.</li></ul><p>I recently took an <a target="_blank" href="https://www.insider.com/comparison-jetblue-mint-business-economy-class-even-more-space-seat-2023-8">international JetBlue flight</a> for the first time and spotted something I'd never seen on a plane before: a "pantry" of free self-serve snacks.</p><p>Really, JetBlue's pantry — located at the <a target="_blank" href="https://www.insider.com/why-back-of-plane-is-favorite-seat-long-haul-flights-2023-9">back of the economy section</a> next to the bathrooms — is a basket with a selection of complimentary refreshments that are typically passed around by <a target="_blank" href="https://www.insider.com/photos-compare-secret-airplane-rooms-pilots-flight-attendants-sleep-2022-7">flight attendants</a>.</p><p>While snacks, along with meals, were still served to me in my seat during the 7.5-hour flight from New York to Paris, I liked getting up and walking over to the pantry to pick up a bag of pretzels, chips, or a granola bar whenever I felt like it.</p><p>JetBlue isn't the only airline to offer a perk like this, but after my journey I found myself wishing that all long-haul flights had self-serve snack stations.</p><div type="image" title="A blue basket of snacks and water bottles on a JetBlue flight." height="1875" width="2500" msid="105814327" hostid="261" sizebytes="652172"></div><p>Curious to learn more about JetBlue's pantry service, I reached out to Mariya Stoyanova, the airline's director of product development.</p><p>The self-service snack and beverage stations are available on long-haul domestic and international flights on Airbus A321neo and A321ceo aircrafts, Stoyanova told Business Insider over email.</p><p>The idea was to give customers a way "to personalize their travel experience," Stoyanova said in the same message, adding that the airline is implementing the refreshment stations on its Airbus A321LR as well.</p><p>The program started in 2014, and back then it was known as "The Marketplace," Stoyanova told BI. She said there's no limit on how many snacks and beverages each customer takes. (You can see a list of JetBlue's available refreshments <a target="_blank" href="https://affiliate.insider.com?h=616b3f4f3095b5f9a9c09d0a8a6fd089253060f71a81632a97c553166be0baa6&amp;postID=6568ad06f1dbb59a6296c857&amp;postSlug=jetblue-self-service-free-snacks-pantry-long-haul-flights-2023-12&amp;site=bi&amp;u=http%3A%2F%2Fwww.jetblue.com%2Fflying-with-us%2Finflight-experience%2Fsnacks-drinks">here</a>.)</p><h2>A few airlines offer self-service snacks but I wish more did</h2><p>On November 30, <a target="_blank" href="https://www.businessinsider.com/united-airlines-offers-free-snack-station-on-new-aircraft-2023-11">United Airlines launched a "Grab-N-Go" station</a> on their new aircraft, <a target="_blank" rel="" href="https://www.businessinsider.com/see-inside-airbus-a321neo-pioneering-long-haul-single-aisle-trend-2022-1"><u>Airbus A321neo</u></a>, as BI previously reported.</p><p>In a statement, United said the self-service station has a limited amount of water and snacks provided on a first-come, first-serve basis on its flights that are longer than 801 miles.</p><p>And earlier this year, <a target="_blank" href="https://www.insider.com/air-new-zealand-future-plane-cabin-economy-business-class-photos-2022-7">Air New Zealand announced that its new cabins on eight Boeing 787-9 Dreamliners will have a free Sky Pantry</a> in 2024. The pantry in premium economy and economy will include snacks, fruit, and drinks, as BI's Monica Humphries reported in July.</p><p>American Airlines has a similar feature on some flights in the Americas. According to <a target="_blank" href="https://www.aa.com/i18n/travel-info/experience/dining/premium-dining.jsp">the company's website</a>, flights between 500 and 899 miles have snack baskets available during meal times in first class, business class, and premium economy.</p><p>A spokesperson for American Airlines told BI that flight attendants pass around the basket on domestic flights and have a self-service station on international flights. Flights stock enough snacks for each passenger to have at least two items, they said.</p><p><a target="_blank" href="https://africa.businessinsider.com/lifestyle/im-a-former-flight-attendant-here-are-12-ways-passengers-ruin-their-experience-on/8lr0sfq">Long-haul flights</a> are exhausting, and with passengers flying to and from different time zones, hunger may hit people at different times.</p><p>Being able to grab a snack at any time is a clever system that makes a taxing journey a little bit easier. And I know it's a perk I'll be missing next time I fly on an airline without the service.</p>

I flew on a long-haul JetBlue flight and loved this free perk. I wish more airlines offered it.

<ul class="summary-list"><li><a href="https://www.businessinsider.com/category/jetblue">JetBlue</a> said it will give a pair of free tickets to 100,000 <keyword id="893440" type="PERSON" weightage="60" keywordseo="healthcare-workers">healthcare workers</keyword> as thanks for their work during the <a href="https://www.businessinsider.com/category/coronavirus">coronavirus</a> pandemic.</li><li>Active healthcare workers, public health officials, and first responders are eligible, must be nominated at <a href="http://www.jetblue.com/healthcarehero">jetblue.com/healthcarehero</a> by May 15.</li><li>The airline is also planning a low-altitude flyover of <a href="https://www.businessinsider.com/category/new-york-city">New York City</a> on Thursday evening.</li><li><a href="https://www.businessinsider.com/?hprecirc-bullet">Visit Business Insider's homepage for more stories</a>.</li></ul><p><keyword id="212932" type="COMPANY" weightage="60" keywordseo="JetBlue">JetBlue</keyword> said on Wednesday that it plans to give 100,000 free pairs of flights to healthcare workers under a new "JetBlue Healthcare Hero" program. </p><p>The airline said it will issue two round trip flight certificates to 100,000 healthcare workers around the US, as frontline medical workers continue to be overwhelmed treating patients with <keyword id="8763838" type="UNKNOWN" weightage="60" keywordseo="covid-19">COVID-19</keyword>, the illness caused by the novel <keyword id="1754604" type="PERSON" weightage="60" keywordseo="coronavirus">coronavirus</keyword>.</p><p>The first 10,000 recipients will be in New York, the airline said in a press release, where the outbreak has raged since mid-March. Providers at the Mount Sinai Health System and <keyword id="72226" type="COMPANY" weightage="60" keywordseo="New-York-City">New York City</keyword>'s public hospital system, NYC Health + Hospitals, will be eligible for those 10,000 tickets, although providers at other health systems in the region are eligible for the remaining tickets.</p><p>Any healthcare worker is eligible, the airline said in the release, "from doctors and nurses, to pharmacists, therapists, social workers, public health administrators and more."</p><p>To apply, active healthcare workers, public health officials, or first responders must be nominated at <a href="http://www.jetblue.com/healthcarehero">jetblue.com/healthcarehero</a>. Nominations are open through May 15. The certificates will be valid from July 1, 2020 through July 1, 2021.</p><p>The airline will give its 23,000 employees additional certificates "to gift to the healthcare heroes in their life." The airline said it would plan a low-altitude flight over New York on Thursday at 7 p.m. to honor healthcare workers. The planned flight path can be seen below.</p><p><div type="image" title="JetBlue NYC Flyover" height="1080" width="1080" msid="75585975" hostid="261"></div></p><p><keyword id="44023" type="ORGANIZATION" weightage="60" keywordseo="airlines">Airlines</keyword> including JetBlue have seen customer traffic and revenue plummet throughout the coronavirus pandemic, as stay-at-home orders and social distancing guidelines make travel impractical or impossible. Airlines have been continuing to fly mostly empty planes in order to maintain supply chains and connectivity.</p><p>According to <a href="https://www.airlines.org/dataset/impact-of-covid19-data-updates/#">Airlines for America</a>, a trade and lobbying organization representing the major US airlines, domestic flights are carrying an average of 23 passengers each, down from 85-100 in the first two months of the year.</p>Read the original article on <a href="https://www.businessinsider.com/jetblue-healthcare-workers-free-flights-flyover-2020-5">Business Insider</a>

JetBlue is giving away free flights to 100,000 healthcare workers — here's how to nominate someone

<ul class="summary-list"><li>JetBlue Airways announced plans to build its first-ever airport lounges.</li><li>The first lounge will come online at New York's JFK International next year with Boston to follow.</li></ul><p><a target="_blank" class="" href="https://www.businessinsider.com/jetblue-mint-business-class-apartment-studio-jfk-edinburgh-scotland-2024-5">JetBlue Airways</a> plans to build its first airport lounges, it announced Thursday.</p><p>The new lounges, the first of which are set for New York's JFK International and Boston Logan International, are part of the New York-based carrier's continued push to bolster its premium <a target="_blank" class="" href="https://www.businessinsider.com/review-jetblue-mint-business-class-paris-lie-flat-seats-2023-7">Mint business class experience</a>.</p><p>"Customers have asked for a JetBlue lounge for years, and we can't wait to unveil our take in New York and Boston," Jetblue President Marty St. George said in a press release.</p><p>The first lounge is set to open in New York in late 2025. The 8,000-square-foot facility will be located in Terminal 5, JetBlue's head of marketing, Jayne O'Brien, told Business Insider.</p><p>In Boston, a larger, 11,000-square-foot facility would be located in the airport's Terminal B to C connector,</p><div type="image" title="JetBlue terminal 5 at JFK." height="4054" width="6082" msid="113501927" hostid="261" sizebytes="1089532"></div><p>Access to the new lounges will initially be limited to transatlantic Mint customers, holders of the airline's soon-to-be-announced premium credit card, and the highest tier (level 4) members of JetBlue's TrueBlue Mosaic loyalty program.</p><p>"Initially, we want to see how this goes and approach it very carefully so that we don't have overcrowded lounges and disappointed customers," O'Brien said of the decision to limit initial access to the lounge.</p><h2 id="84bbec34-9e1e-4b53-a327-2bf0a6c2224e">Lounges were a glaring hole in JetBlue's Mint experience</h2><p>JetBlue was established more than a quarter century ago as a single-cabin, low-cost carrier that delivered the comforts and service of a pricier mainline carrier.</p><p>That changed in 2016 when the airline launched its first <a target="_blank" class="" href="https://www.businessinsider.com/comparison-jetblue-mint-business-economy-class-even-more-space-seat-2023-8">Mint premium business class cabin with lie-flat seats</a>.</p><p>While <a target="_blank" class="" href="https://www.businessinsider.com/upgrade-to-jetblue-mint-business-class-cabin-worth-it-2024-6">Mint's in-flight product</a> has been very well received by critics and the traveling public, the lack of a dedicated airport lounge dampened the cabin's overall competitiveness.</p><p>The airline has attempted to address this shortcoming by offering complimentary members to Priority Pass through its co-branded credit cards.</p><p>JetBlue customers also briefly had access to American Airlines Admirals Club lounges through the carriers' Northeast Alliance partnership, which was dissolved in July 2023 after a federal judge ruled it violated antitrust laws.</p><div type="image" title="American Airlines JFK Airport Lounge" height="1666" width="2500" msid="113501930" hostid="261" sizebytes="216858"></div><p>According to O'Brien, the airline is taking a measured, wait-and-see approach to establishing additional lounges across the Atlantic or at its other major operational hubs in the US.</p><h2 id="b3146b00-52b9-4ee2-a44b-56e4033c3101">Loyalty is big business for airlines</h2><p>For the airline industry, loyalty extends beyond the benefits of return business.</p><p><a target="_blank" class="" href="https://www.businessinsider.com/airlines-rewards-programs-investigation-united-delta-american-southwest-2024-9">Selling frequent-flyer miles to credit card</a> companies to be offered as customer rewards has become a highly lucrative source of extra income for airlines in recent years.</p><p>A major selling point for these airline credit cards, some of which can cost consumers more than $500 a year in fees, is <a target="_blank" class="" href="https://www.businessinsider.com/chase-airport-lounge-vs-amex-centurion-compared-laguardia-nyc-2024-9">the prospect of lounge access.</a></p><p>In 2023, Delta earned $6.8 billion from American Express, while American Airlines made $5.2 billion from its Citi Mastercards and other partners, for example.</p><p>JetBlue generated just $422 million in loyalty-related revenue during that same period, helping pad an otherwise <a target="_blank" class="" href="https://www.businessinsider.com/why-airlines-are-struggling-despite-record-travel-demand-profits-revenue-2024-6">rough few months of financial performance. </a></p><p>With the new lounges in its arsenal, the airline will be better positioned to keep loyal customers coming back. It should also bolster the revenue generated from its <a target="_blank" class="" href="https://www.businessinsider.com/personal-finance/credit-cards/jetblue-plus-credit-card-review">JetBlue Mastercards.</a></p><p>"Our core, most valuable customers are telling us that lounges are important to them, so that is why we're doing this now," O'Brien said.</p>

JetBlue is fixing its business class' biggest weakness by building its own airport lounges

<p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span>Delta</span></p><p class="caption">The Delta One cabin on board a Delta Boeing 757-200.</p></div><p></p></div></div></p><ul><li><strong><a href="http://markets.businessinsider.com/stock/dal-quote" target="_blank" rel="noopener noreferrer">Delta Air Lines</a> is expanding its Delta One premium cabin service in April 2018 to new routes within the US. </strong></li><li><strong>Delta will also make frequent flyers with Medallion status eligible for Delta One upgrades. </strong></li><li><strong>This announcement comes a few months after JetBlue and United also announced expanded premium transcontinental service.</strong></li></ul><p><br />Delta Air Lines is expanding its <a href="http://www.businessinsider.com/i-flew-business-class-across-the-world-on-a-top-rated-airline-and-came-home-on-delta-2016-2" target="_blank" rel="noopener noreferrer">Delta One business class service</a> on new routes within the US.</p><p>That means more routes in the US will get to experience the airline's new premium cabin service that features 180-degree flat bed seats with Westin Heavenly bedding, fine dining with wines paired by Master Sommelier Andrea Robinson, and a host of other luxury accouterments.</p><p>(The new service will feature the Delta One seat. The Delta One suite is only available on international flights.)</p><p>The Atlanta-based airline announced on Monday that it will expand Delta One service on April 1, 2018, to flights between Boston and Los Angeles as well as flights between New York and West Coast destinations such as San Diego and Seattle.</p><p>A month later, Delta One will launch on flights between New York and Las Vegas.</p><p>While Delta One has traditionally been a mainstay on flights between New York and major West Coast cities like Los Angeles and San Francisco, the popularity of the service nudged the airline towards the expansion.  </p><p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span><a href="https://www.flickr.com/photos/tomasdelcoro/11790882824/in/photolist-iXVmFb-gx6ygT-g371PC-dBJm4e-q5yHk8-e9Vdss-dxhn3B-kKJcff-8cdEBq-e9tHYZ-aJ9uUv-aJcPSp-8DMasZ-7F9dfq-kQ4xDk-7oQCrb-adLaHS-7stnYk-8CDMdz-ftDvJN-7V5r7n-GXMWP2-kegKmd-qFHsbh-egpAr1-Vab7mL-7pgK7p-85Nyfm-cjR3Gd-fYKkx6-Weqdsu-SyHoeD-dCxkVp-jsiKhS-dVZmrF-qJN5BQ-8GfSHY-8NRTxz-7HtCmz-7pjaGx-kjxgiD-apbyNU-fcopXu-6cdStG-7Gv4sS-q5m7Jj-97fTFq-7Fn4kF-7F7PDL-dM5rjL">Flickr/Tomas Del Coro</a></span></p><p class="caption">A Delta Air Lines Boeing 757-200.</p></div><p></p></div></div>"Earlier this year we expanded the Delta One product to Washington-Reagan to Los Angeles and Boston to San Francisco and the response from our customers has been phenomenal," Delta's managing director of product and customer experience, Andrew Wingrove told us in an interview.</p><p>According to the Wingrove, Delta One's success in these markets showed that the airline's investment in upgraded amenities was worth it and that its customers are willing to spend money on a truly premium product.</p><p>Delta, which will pull Delta One-equipped planes from its international fleet to make the expansion happen, is ratcheting up the competition for prized transcontinental premium cabin business.</p><p>The announcement comes several months after JetBlue announced that it is expanding the number of routes featuring its well-received Mint premium cabin. In July, the boutique carrier announced that it will launch new Mint premium service in 2018 on flights between Seattle and its hubs in Boston and New York. In addition, JetBlue's flights from Boston and Las Vegas will get Mint service.</p><p>In May, United Airlines announced an expansion of its premium transcontinental service to flights between Boston and San Francisco.</p><p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span>JetBlue</span></p><p class="caption">JetBlue's Mint cabin.</p></div><p></p></div></div>In addition to route expansion, Delta will make its frequent flyers with Medallion eligible for free upgrades to Delta One for the first time.</p><p><span>"I know that more and more of our customers are locking in their preferred experience by purchasing Delta One," the airline's vice president of customer engagement and loyalty, Sandeep Dube said in an interview. "But we also know how important complementary upgrades are for our Medallion members."</span></p><p><span>"We also know Delta One is our best product, so offering Delta One domestically to our most loyal customers is just another way to further distance Skymiles from our competitors," Dube added. </span></p>    <div class="margin-top">        <h3>NOW WATCH: <a href="http://www.businessinsider.com/how-much-legroom-on-major-us-airlines-delta-american-united-2017-8">How much legroom you get on major US airlines</a></h3>        <div>                    </div>    </div>

Delta answers JetBlue's challenge with more luxury business class service in the US

<p><div class="image-container float_right" style="width:480px"><div class="image"><p class="source"><keyword id="212932" type="COMPANY" weightage="60" keywordseo="JetBlue">JetBlue</keyword></p></div></div>In a bid to enter the "premium transcontinental market," JetBlue revealed plans today for a new business class with private "suites."</p>
<p>That is a first in the market, it says.</p>
<p>The arrangement will debut in the second quarter of 2014, on 11 new Airbus A321 <keyword id="6367788" type="UNKNOWN" weightage="60" keywordseo="Planes">planes</keyword> that fly from New York to Los Angeles and San Francisco.</p>
<p>Each suite will have a lie-flat bed with a massage function, and a 15-inch screen.</p>
<p>There will be 16 of the new business class seats on each plane, four of them in the private suites, and 143 economy seats (called "core JetBlue Experience" seats) on the redesigned planes.</p>
<p><span style="line-height: 1.5em;">The New York-to-California routes are the airline's "two core transcontinental routes." On an industry-wide basis, they bring in 50% more revenue than any other domestic route.</span></p>
<p>JetBlue has not announced fares for the new setup, but says it will offer a "competitive price" to "invigorate the market."</p>
<p>The low-cost airline also promises to make things nicer for economy passengers, with as many as 100 DirecTV channels available on new 10.1-inch screens, with 110-volt and USB power ports accessible to everyone.</p>
<p>JetBlue is also <a href="http://www.businessinsider.com/jetblue-review-2013-7" target="_blank">promising to begin installing a wifi service</a>, called Fly-Fi, on its planes by the end of 2014, and says it will offer "speeds you've come to expect on the ground."</p>
<p><div class="image-container" style="width:800px"><div class="image"><p class="source">JetBlue</p></div></div></p>
<p><div class="image-container" style="width:800px"><div class="image"><p class="source">JetBlue</p></div></div></p>
<p>Here's a virtual walkthrough of the new cabin:</p>
<p></p>
<p><a href="http://vimeo.com/71332570">Introducing JetBlue’s New Interior Design</a> from <a href="http://vimeo.com/jetblue">JetBlue</a> on <a href="https://vimeo.com">Vimeo</a>.</p>

JetBlue Will Offer Private Suites And Massage Beds On Cross-Country Flights

<p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span>Benjamin Zhang/Business Insider</span></p><p class="caption">JetBlue Airbus A321 "Blue Swayed."</p></div><p></p></div></div></p><ul><li><strong>JetBlue is a boutique US airline that incorporates elements from both full-service and low-cost carriers.</strong></li><li><strong>I recently flew JetBlue for the first time from New York to Seattle.</strong></li><li><strong>JetBlue's in-flight experience lived up to its billing as a service-oriented airline. </strong></li></ul><p>Since its founding in 1999, <a href="http://markets.businessinsider.com/stock/JBLU-Quote" target="_blank" rel="noopener noreferrer">JetBlue</a> has been one of America's favorite airlines. As an aviation journalist, I've spent the past few years covering JetBlue as a business, but I haven't actually had the chance to experience its service. Chalk it up to spending most of my life living in the shadows of <a href="http://markets.businessinsider.com/stock/DAL-Quote" target="_blank" rel="noopener noreferrer">Delta</a> and <a href="http://markets.businessinsider.com/stock/UAL-Quote" target="_blank" rel="noopener noreferrer">United Airlines</a> fortress hubs; Atlanta and Newark.</p><p>That all changed in October when I went on a business trip to Seattle, Washington and used it as an opportunity to finally fly JetBlue.</p><p>As an airline, JetBlue occupies a unique place in the US airline market. On one hand, you have full-service legacy carriers like <a href="http://markets.businessinsider.com/stock/AAL-Quote" target="_blank" rel="noopener noreferrer">American</a>, Delta, and United. On the other hand, there are low-cost carriers like <a href="http://markets.businessinsider.com/stock/LUV-Quote" target="_blank" rel="noopener noreferrer">Southwest</a> or even ultra-low-cost carriers like <a href="http://markets.businessinsider.com/stock/SAVE-Quote" target="_blank" rel="noopener noreferrer">Spirit</a> and Frontier.</p><p>JetBlue occupies a space somewhere between the legacy carriers and low-cost Southwest. It's a tweener with elements taken both from full-service as well as low-cost airlines. For instance, JetBlue operates mainly point-to-point service like low-cost carriers while the legacy airlines use a hub and spoke model. But unlike low-cost airlines, JetBlue's aircraft are stylishly appointed with some planes even equipped with a luxurious Mint premium cabin.</p><p>As a result, the New York-based airline is generally referred to as a boutique carrier.</p><p>But back to my experience onboard JetBlue. Here's a closer look at my flight to Seattle.</p>

I flew JetBlue for the first time and finally understand why it's one of the best airlines in the world

<p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span>Airbus</span></p><p class="caption">A JetBlue Airbus A321.</p></div><p></p></div></div></p><ul class="summary-list"><li><strong><a href="https://www.businessinsider.com/category/jetblue" target="_blank" rel="noopener">JetBlue</a> will commence flights to London in 2021.</strong></li><li><strong>The <a href="https://www.businessinsider.com/category/airline" target="_blank" rel="noopener">airline</a> is expected to launch service to London from its bases in Boston and New York. </strong><strong>It has not yet selected which of London's airports it will serve.</strong></li><li><strong>JetBlue will use the <a href="https://www.businessinsider.com/category/airbus" target="_blank" rel="noopener">Airbus</a> A321LR for its transatlantic flights.</strong></li><li><a href="https://www.businessinsider.com/?hprecirc-bullet">Visit BusinessInsider.com for more stories.</a></li></ul><p>JetBlue Airways will commence flights to London in 2021. The airline confirmed the news Wednesday <a href="https://www.businessinsider.com/jetblue-shares-soar-after-report-it-may-launch-european-flight-service-2019-4" target="_blank" rel="noopener">afternoon after days speculation</a>. The boutique US carrier is expected to launch service to London from its bases in Boston and New York.</p><p>"Twenty years ago, our founders had a simple formula for choosing a new market - it had to be overpriced, underserved, or both," Joanna Geraghty, JetBlue's president and COO, said in a statement. "The fares being charged today by airlines on these routes, specifically on the premium end, are enough to make you blush."</p><p>According to Geraghty, London is the largest metropolitan area not served by JetBlue from New York and Boston.</p><p><em><strong>Read more:</strong> </em><a href="https://www.businessinsider.com/most-popular-flights-in-world-2019-4" data-analytics-position="4"><em>The 15 most popular flights in the world</em></a>.</p><p>The airline has not yet selected which of London's airports it will serve. However, <keyword id="6354692" type="UNKNOWN" weightage="60" keywordseo="Travel">travel</keyword> industry analyst Henry Harteveldt told Business Insider he expects JetBlue to select either Gatwick or Heathrow. According to Harteveldt, Gatwick is the most likely destination for the JetBlue due to the extraordinarily high costs required to obtain landing rights at Heathrow.</p><p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span>JetBlue</span></p><p class="caption">JetBlue's current Mint business class suite.</p></div><p></p></div></div>JetBlue will use the new Airbus A321LR for the London flights. The LR is an extended-range version of the new Airbus A321neo airliner that is set to enter the JetBlue fleet this year. The A321neo, itself, is an updated version of the Airbus A321 already in service with JetBlue.</p><p>In total, JetBlue has 85 A321neos on order with 13 of the 85 aircraft converted to LR specification.</p><p>Each of JetBlue's transatlantic A321s will be equipped with an updated version of the airline's Mint business class that features both flatbed seats and enclosed suites.</p><p>The New York-based airline is calling London its first European destination, signaling the possibility of expanding to to other cities in the region.</p><p>JetBlue currently has 1,000 flights per day to destinations in the US, the Caribbean, and select locations in South America.</p>    <div class="margin-top">        <h3>NOW WATCH: <a href="https://www.businessinsider.com/youtuber-mastermilo-drives-car-mr-bean-couch-roof-2019-3">A YouTuber has created a way to drive a car from the roof</a></h3>        <div>                    </div>    </div>

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