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New Delhi: 78 per cent of consumers now prefer to do most of their banking digitally through <keyword id="19915384" type="General" weightage="20" keywordseo="mobile-apps" source="keywords">mobile apps</keyword> or websites, according to the Alkami report. This shift is part of a broader trend towards <keyword id="21227659" type="General" weightage="20" keywordseo="cashless-transactions" source="keywords">cashless transactions</keyword> and <keyword id="21012835" type="General" weightage="20" keywordseo="contactless-payments" source="keywords">contactless payments</keyword>, which have become the default for many, especially since the COVID-19 pandemic. According to the report, nearly 80 per cent of financial institutions have seen an increase in cashless transactions over the past two years. This change has been accelerated by the pandemic, with many consumers opting for digital payments to avoid handling cash. About 60 per cent of these institutions noted that the volume of cashless transactions has surged by more than 20 per cent. Cashless payments aren't a new concept--personal checks and credit cards have been around for decades. However, today's digital payments, whether made through a smartphone, laptop, or tablet, are quickly becoming the standard. The convenience and safety of these transactions, especially in a post-pandemic world, have made them more popular than ever. Allison Cerra, Chief Marketing Officer at Alkami Technology, said, "The banking leaders of the future will be those that can harness data for the best use, gain a holistic view of their relationships, and meet the rapidly changing needs of digital consumers." With more people turning to <keyword id="20028215" type="General" weightage="20" keywordseo="digital-banking" source="keywords">digital banking</keyword>, there's been a noticeable decline in the use of ATMs and checks. Chad Rogers, Executive Vice President at Connexus Credit Union, noted that even millennials are moving away from traditional banking methods. "What we're seeing, even with our millennial users, is that they're no longer ordering checks, or making cash withdrawals from our ATMs as we would expect. Instead, they are self-serving from home or wherever they are. They're moving money through our digital banking platform," he said. Interestingly, even though fewer people are visiting bank branches in person, their overall engagement with banks has increased. Thanks to the ease of mobile and <keyword id="19998466" type="General" weightage="20" keywordseo="online-banking" source="keywords">online banking</keyword>, customers are now interacting with their banks more frequently, often on a daily basis. While cashless transactions are on the rise, the adoption of cryptocurrency is growing more slowly. Around 21 per cent of financial institutions reported that their customers are asking for Bitcoin products and services. Although this is still a relatively small percentage, 35 per cent of banks believe that offering cryptocurrency options could give them a competitive edge. Banks are also feeling the heat from fintech companies like PayPal, Stripe, and Venmo. Jamie Dimon, CEO of JPMorgan Chase, has called these fintechs "enormous competitive threats" to traditional banking. The popularity of fintechs has only increased during the pandemic, with many consumers turning to these platforms for their financial needs. Despite the competition, some banks are partnering with fintechs to stay relevant. According to the report, 50 per cent of banks and 40 per cent of credit unions have teamed up with fintech companies in the past three years to enhance their digital offerings. Looking ahead, many experts believe that the future of banking will revolve around personalised experiences. However, only about a quarter of financial institutions are currently using hyperpersonalization to gain a competitive advantage. There's a growing opportunity for banks to leverage personalised recommendations and offers to better serve their customers. Data is also playing a crucial role in this digital transformation. Most banks are now using data analysis to improve customer experiences, guide decision-making, and reduce development time and costs. By unlocking the potential of customer data, banks can better anticipate their clients' needs and offer tailored solutions. Allison Cerra Chief Marketing Officer at Alkami Technology, said, "We are now at a place where technology has democratised financial advice and counsel. It is no longer just the privileged upper class who can afford to get financially fit and prepare for the future."

78 pc of consumers choose digital banking over cash transactions

<ul class="summary-list"><li>Banks worldwide are fixing issues from a global IT outage caused by a CrowdStrike update.</li><li>British banks like Santander and Metro Bank faced ATM service disruptions on Friday.</li></ul>Major banks worldwide are scrambling to fix issues resulting from a <a target="_blank" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">global IT outage</a> caused by a CrowdStrike software update.British banks Santander and Metro Bank said they were impacted by Friday's outage, which affected their ATM services.Santander <a target="_blank" href="https://x.com/santanderukhelp/status/1814263776926962032?s=46&amp;t=0K7zLyMZdVYljqlGABmGpg">said</a> its support teams are "working hard to fix things as soon as possible," Metro Bank <a target="_blank" class="" href="https://x.com/Metrobank/status/1814213167209480505">said</a> customers "may experience a slowdown or temporary unavailability" with some of its products and services."Along with many other organizations, we have been affected by the reported global IT outage," Metro Bank told Business Insider."Currently we are having problems with our phone lines, which means customers may have trouble getting through. Customers can still transact via their app or online banking or visit us instore if they are close by."Metro Bank added that its ATMs had been functional since around 9:30 a.m. BST (4:30 a.m. ET).Commercial Bank of Qatar <a target="_blank" href="https://x.com/CBQat/status/1814284542343090587">said</a> that some of its services, such as mobile banking and its call center, experienced an outage, but all services are now fully restored.According to the <a target="_blank" class="" href="https://www.nzherald.co.nz/nz/bank-problems-reports-bnz-asb-kiwibank-anz-visa-paywave-services-down/R2EY42QKQBALXNF33G5PA6U3TQ/">New Zealand Herald</a>, some banking services in New Zealand were also disrupted, as was South Africa's Capitec, per Bloomberg.Meanwhile, Norway's central bank will carry out a<a target="_blank" href="https://www.bloomberg.com/news/articles/2024-07-19/norges-bank-reports-technical-problem-with-liquidity-operations?utm_source=twitter&amp;cmpid%3D=socialflow-twitter-tech&amp;utm_content=tech&amp;utm_medium=social&amp;utm_campaign=socialflow-organic&amp;sref=lAVQtUwz"> banking system liquidity auction</a> via phone and email, Bloomberg reported. Hundreds of outages related to Visa's services were reported on Down Detector.Some social media users posted about being unable to access banking services, which they said highlighted the importance of cash. Gina Glaros, a reporter at NBC affiliate WTHR-TV, <a target="_blank" class="" href="https://x.com/ginaglaros/status/1814284877920895158">said</a> in an X post that pumps at a Circle K gas station were not working, adding that it was only accepting cash as its card system was down.CrowdStrike said in a statement shared with BI that the outage did not result from a cyberattack or security incident and that it had deployed a fix.The cybersecurity firm added that it is "actively working with customers impacted by a defect found in a single content update for Windows hosts" and that Mac and Linux hosts are unaffected.However, <a target="_blank" class="" href="https://www.businessinsider.com/crowdstrike-outage-why-taking-time-companies-recover-2024-7">some large organizations may face delays</a> in resolving the issues and becoming fully operational again as the fix requires a manual reboot of computers, cybersecurity expert <a target="_blank" class="" href="https://www.businessinsider.com/fix-windows-computer-blue-screen-death-what-to-try-2024-7">James Bore previously told BI</a>. This could take significant time if an organization has many PCs. Santander didn't immediately respond to a request for comment from Business Insider.

Banks scramble to repair the damage caused by Crowdstrike IT outage

Our experts answer readers' banking questions and write unbiased product reviews (<a href="https://www.businessinsider.com/personal-finance/personal-finance-editorial-standards#rating-banking-products" class="not-content-link" target="_blank">here's how we assess banking products</a>). In some cases, we receive a commission from <a href="https://www.businessinsider.com/personal-finance/our-partners" class="not-content-link" target="_blank">our partners</a>; however, our opinions are our own. Terms apply to offers listed on this page.<ul class="summary-list"><li>Most banks follow the Federal Reserve System's holiday schedule.</li><li>If you're part of an online bank, transactions aren't processed on holidays.</li></ul>Once a holiday weekend comes around, everything can become a frantic rush — family gatherings, last-minute shopping trips, ever-changing holiday decorations. It's easy to lose track of which days your bank is closed, but you also don't want it to affect your day off if you need to access money in one of your bank accounts.We've included a list of holidays when most banks close, plus alternatives for accessing cash if you need money quickly. We also maintain a list of the <a href="https://www.businessinsider.com/personal-finance/best-banks">best banks</a> in the U.S. <h2>Are banks open on New Year's Eve?</h2>Most financial institutions will be closed on New Year's Eve because it falls on a Sunday this year. If a bank or credit union is regularly open on a Sunday, branches may be open for limited banking hours since New Year's Eve isn't a federal holiday. Contact your local branch for specific hours.<h2>Are banks open on New Year's Day?</h2>Financial institutions will be closed on Monday, January 1, because it's a federal holiday. Brick-and-mortar banks and credit unions will close their branches on New Year's Day. If you use an online bank, your transactions may be delayed until the next business day. Most institutions will reopen with regular banking hours on Tuesday, January 2.<h2>When are banks closed? </h2>Financial institutions close on federal holidays. Most have a holiday list on their website to let you know and prepare ahead of time.Some brick-and-mortar <a href="https://www.businessinsider.com/personal-finance/best-national-banks" rel="noopener">national banks</a> have a list in the FAQ section of the website.Others, like <a href="https://www.td.com/us/en/about-us/holiday-schedule" target="_blank" rel="noopener">TD Bank</a> and <a href="https://www.regions.com/about-regions/bank-holidays" target="_blank" rel="noopener">Regions Bank</a>, have separate pages with bank holiday schedules. During these holidays, brick-and-mortar banks will close all of their branches or modify their branch hours. Customer service hours may also vary depending on where you bank.Quick tip: If a bank doesn't have a holiday schedule on its website, your best bet will be to call your nearest branch to know which holidays it's observing. Online banks usually don't have physical branch locations, but you still may be affected. When an online bank observes a holiday, transactions may be delayed until the next day.Customer service availability will usually stay the same with online banks, but there are some exceptions. <a href="https://www.businessinsider.com/personal-finance/capital-one-bank-review" rel="noopener">Capital One 360</a> offers customer service support for all holidays except the Fourth of July, Thanksgiving Day, Christmas Day, and New Year's Day.Most financial institutions follow the <a href="https://www.federalreserve.gov/aboutthefed/k8.htm" target="_blank" rel="noopener">Federal Reserve System's holiday schedule</a>. Here is the holiday schedule for 2024. <table style="border-collapse: collapse; width: 100%;" border="1"><tbody><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px; text-align: center;">Holiday</td><td style="width: 16.6667%; text-align: center; height: 21px;">2024</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">New Year's Day</td><td style="width: 16.6667%; height: 21px;">January 1</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Martin Luther King, Jr. Day</td><td style="width: 16.6667%; height: 21px;">January 15</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Washington's Birthday (Presidents' Day)</td><td style="width: 16.6667%; height: 21px;">February 19</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Memorial Day</td><td style="width: 16.6667%; height: 21px;">May 27</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Juneteenth</td><td style="width: 16.6667%; height: 21px;">June 19</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Fourth of July</td><td style="width: 16.6667%; height: 21px;">July 4</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Labor Day</td><td style="width: 16.6667%; height: 21px;">September 2</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Columbus Day</td><td style="width: 16.6667%; height: 21px;">October 14</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Veterans Day</td><td style="width: 16.6667%; height: 21px;">November 11</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Thanksgiving Day</td><td style="width: 16.6667%; height: 21px;">November 28</td></tr><tr style="height: 21px;"><td style="width: 33.3333%; height: 21px;">Christmas Day</td><td style="width: 16.6667%; height: 21px;">December 25</td></tr></tbody></table>If a holiday falls on a Saturday, the bank will still be open on a Friday. But if a holiday occurs on a Sunday, the bank will be closed the following Monday.<a href="https://www.businessinsider.com/personal-finance/is-the-stock-market-open-today">The stock market is open</a> on most of the same days as banks, with a few exceptions.<h2>Do transactions go through on bank holidays? </h2>Most banking transactions don't process on bank holidays, regardless of whether you use an online or brick-and-mortar bank. <a href="https://www.businessinsider.com/personal-finance/ally-bank-review" rel="noopener">Ally Bank</a>, for instance, doesn't let you make any money-related transactions on federal holidays. The online banking platform Chime also has a <a href="https://help.chime.com/hc/en-us/articles/10017608952727" target="_blank" rel="noopener">list of holidays when it can't process direct deposits</a>. Transactions at brick-and-mortar banks like Chase, Wells Fargo, and Bank of America won't be processed until the next business day. Business days are weekdays when branches are in operation.So, instead of hinging on a lagging <a href="https://www.businessinsider.com/personal-finance/direct-deposit" rel="noopener">direct deposit</a>, you may want to come up with a backup plan in case the transaction gets delayed.<h2>Where can I get cash when banks are closed? </h2>Branches are closed on federal holidays, but ATMs aren't. If you have a debit or ATM card, you can still use a machine to take out cash during the holidays.If you're out of town, you can also use a debit card to get cash back at a store if you don't have any free ATMs nearby. That way, you don't have to pay an out-of-network <a href="https://www.businessinsider.com/personal-finance/bank-atm-fees" rel="noopener">ATM fee</a> if your bank doesn't reimburse charges.<h2>How can I cash a personal check when banks are closed? </h2>If you receive a personal check during the holidays, there are a few roundabout ways access to your money quickly.You can cash the check out at a store if you need money in a pinch.Some ATMs let you cash or deposit checks, but you may already need to have those funds in your account. If your bank's ATM network doesn't let you make check transactions, you can deposit the check using your bank's online or mobile features, then cash your check out using an ATM.Funds likely won't be available right away, so this alternative works best if you prefer to have money safe in your account and don't mind waiting a day or two.

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78 pc of consumers choose digital banking over cash transactions

ANI

Banks scramble to repair the damage caused by Crowdstrike IT outage

Jyoti Mann

Are banks open today? Here's a list of U.S. bank holidays for 2024

Sophia Acevedo, CEPF

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