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In the dynamic economic environment in India, businesses should focus on not just providing a good value for money product, but an equally excellent <keyword id="169305" type="ORGANIZATION" weightage="20" keywordseo="customer-service">customer service</keyword> experience to attract and retain customers. 
 According to the findings of the American Express 2017 Global <keyword id="4343263" type="UNKNOWN" weightage="20" keywordseo="customer-service-barometer">Customer Service Barometer</keyword>, 84% Indian consumers say the quality of customer service is very important when they’re deciding to become or remain a customer. 
 
<a href="http://www.businessinsider.in/check-out-the-new-illustrations-from-the-j-k-rowlings-fantastic-beasts-and-where-to-find-them/articleshow/57811740.cms">ALSO READ: Check out the new illustrations from the J.K. Rowling’s Fantastic Beasts and Where to Find Them</a> 
 This significance of customer experience can also be observed from the willingness of 86% of Indians to spend more with a company providing excellent customer service experience; much ahead of <keyword id="6356955" type="COUNTRY" weightage="20" keywordseo="united-states">United States</keyword> (70%), UK (59%), <keyword id="6356662" type="COUNTRY" weightage="20" keywordseo="Singapore">Singapore</keyword> (72%) &amp; <keyword id="6355311" type="COUNTRY" weightage="20" keywordseo="Japan">Japan</keyword> (33%). In addition, Indian customers talk much more about their positive experience (59%), compared to their counterparts in any other country <keyword id="3746" type="COUNTRY" weightage="20" keywordseo="Mexico">Mexico</keyword> (43%), United States (43%), <keyword id="24349" type="COMPANY" weightage="20" keywordseo="Hong-Kong">Hong Kong</keyword> (19%) and <keyword id="6356687" type="COUNTRY" weightage="20" keywordseo="canada">Canada</keyword> (38%). 
 
<a href="http://www.businessinsider.in/co-working-spaces-are-growing-even-as-start-ups-increasing-fail-in-india/articleshow/57810828.cms">ALSO READ: Co-working spaces are growing even as start-ups increasing fail in India</a> 
 The American Express® 2017 Global Customer Service Barometer survey has been conducted across 9 countries - India, United States, Canada, Mexico, United <keyword id="236732" type="PERSON" weightage="20" keywordseo="Kingdom">Kingdom</keyword>, Italy, Hong Kong, Japan, and Singapore. The survey also reveals: 
 
Happy customers are brand ambassadors 
 
On average, 96% of Indians tell 38 people about their good experiences at least sometimes, but 83% are vocal about their bad experiences, telling an average of 31 people. Indians are way ahead than their market counterparts when it comes to sharing their good customer service experience on social media. Indian consumers post more positive customer services experiences on social media than negative experiences (73% vs. 47%). 
 
For many Indians, their recent positive customer experience was because the representative was pleasant to speak to (57%) and knowledgeable (55%). For a successful Customer Care Professional, efficiency (36%) and consultative approach to providing a resolution (19%) emerge as the most important attributes. 
 
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At the same time, what irks them the most in negative service interactions is the time it took to resolve their query (49%) and the inability of the representative to answer their questions (32%). Indians appreciate when a service professional suggests an additional service or upgrade (76%) based on their stated needs or history of the Company – leading amongst their counterparts in Hong Kong (60%), Singapore (56%), United States (43%) and Japan (45%).

Indians rate customer service quality as top factor while choosing businesses

Jorge Delgado/ReutersPassengers of the Carnival Sensation, operated by Carnival Cruise Line.<ul class="summary-list"><li>The $2 trillion stimulus package contained a substantial pot of money for bailouts of large corporations and businesses.</li><li>But the cruise line industry will be left out since the largest companies are incorporated offshore in a bid to avoid having their income taxed by the federal government.</li><li>Democrats are critical of aiding an industry that avoids federal taxes, but Trump has expressed a willingness to help them out.</li><li><a href="https://www.businessinsider.com/?hprecirc-bullet">Visit Business Insider's homepage for more stories</a>.</li></ul>The coronavirus pandemic has effectively shut down the US economy over the last month, compelling the Trump administration to pass a $2 trillion stimulus package to rescue a collapsing economy.The hefty package - in addition to emergency federal aid for average people - included a $500 billion corporate fund to bail out distressed companies and industries. Major airliners are set to receive around $60 billion of it, and other large businesses will fight for their share of the massive pot of money.But one sector hammered in the economic fallout won't qualify for emergency aid: cruise line companies.They'll miss out on the corporate bonanza because most major cruise liners aren't incorporated in the United States, meaning they set up their operations offshore - usually to shield their income from the 21% federal taxation rate for corporations.The savings is substantial. Carnival, for example, would have had to pony up $600 million in 2019 on its $3 billion in reported 2019 income, <a href="https://www.nbcnews.com/business/business-news/most-cruise-lines-don-t-pay-taxes-u-s-just-n1172496">NBC News reported.</a>Here's where three of the largest cruise lines are incorporated:<ul><li>Carnival Corporation is incorporated in Panama.</li><li>Norwegian Cruise Lines is incorporated in Bermuda.</li><li>Royal Caribbean is incorporated in Liberia.</li></ul>Read more: <a href="https://www.businessinsider.com/why-coronavirus-stock-market-crash-historic-not-finished-raoul-pal-2020-4" target="_blank" rel="noopener">'The whole world's f---ed': A former Goldman Sachs hedge fund chief says coronavirus fallout will cause the 'largest insolvency event in all history' - and warns of another 20% plunge in stocks</a>Under the stimulus law, only businesses "created or organized in the United States" under American law and those with a majority of their employees in the US can qualify for emergency federal aid.The Cruise Lines International Association, the industry's trade group, did not respond to a request for comment.But the organization previously <a href="https://www.washingtonpost.com/business/2020/03/26/cruise-line-bailout/">told The Washington Post</a>: "For the more than 421,000 people in the United States whose jobs are supported by the cruise industry, we will continue to work with policymakers to help our community recover from the impact of this pandemic."Democrats balked at bailing out cruise lines during stimulus negotiations. They argued the companies had long shielded their profits from taxes by organizing their businesses offshore and employing foreign workers.Sen. Majority Democratic leader Chuck Schumer <a href="https://twitter.com/SenSchumer/status/1243640636252794880?s=20">said in a tweet</a>: "Cruise industry often registers abroad to avoid US taxes, environmental regs, worker rights. Now seems they want a taxpayer-funded bailout?! No."But Trump has expressed a willingness to come to their aid. At <a href="https://www.whitehouse.gov/briefings-statements/remarks-president-trump-vice-president-pence-members-coronavirus-task-force-press-briefing-8/">a White House press conference last week</a>, the president said he didn't want to see cruise line companies go bankrupt as a result of the pandemic.Read more: <a href="https://www.businessinsider.com/stock-market-sectors-themes-investors-buying-selling-amid-coronavirus-rbc-2020-4">RBC polled 185 investors during the worst first quarter in stock-market history. They revealed what they're buying and selling as the coronavirus crisis persists.</a>"We can't let the cruise lines go out of business," Trump said. "I mean, that would be massive numbers of jobs for our country and, actually, for the world."The cruise liners suspended their operations until at least April 14 due to the pandemic. In the meantime, Royal, Caribbean, and Norwegian Cruise Lines have sought cash infusions to remain solvent, <a href="https://www.cnbc.com/2020/04/02/royal-caribbean-draws-down-revolving-credit-lines-due-to-coronavirus-pandemic.htmlw-2020-3-1029009395">CNBC reported.</a>Royal is drawing from nearly <a href="https://www.sec.gov/ix?doc=/Archives/edgar/data/884887/000110465920041994/tm2013717-3_8k.htm">$3.5 billion in backup financing</a> and it recently entered a $2.2 billion loan agreement..Do you have a personal experience with the coronavirus you'd like to share? Or a tip on how your town or community is handling the pandemic? Please email <a href="mailto:covidtips@businessinsider.com">covidtips@businessinsider.com</a> and tell us your story.And get the latest <a href="/coronavirus-business-impact">coronavirus analysis and research</a> from Business Insider Intelligence on how COVID-19 is impacting businesses. <h3>NOW WATCH: <a href="https://www.businessinsider.com/unemployment-numbers-coronavirus-economy-layoffs-2020-3">3.3 million Americans filed for unemployment - and an economist predicts it could be far worse than the Great Recession</a></h3>

Here's why the depleted cruise line industry will be one of the biggest losers of the new $500 billion corporate bailout program

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Indians rate customer service quality as top factor while choosing businesses

Tanya Dubey

Here's why the depleted cruise line industry will be one of the biggest losers of the new $500 billion corporate bailout program

Joseph Zeballos-Roig

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