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<ul><li>The Indian government has warned cab aggregators over rising consumer complaints.</li><li>The government is expected to issue guidelines to remove unfair trade practices.</li><li>The government has also asked aggregators to reveal their algorithm and policies for determining price and cancellation charges.</li></ul>The government has come down heavily on cab aggregators like <keyword id="1042120" type="General" weightage="20" keywordseo="uber" source="Orion">Uber</keyword> and <keyword id="6354720" type="General" weightage="20" keywordseo="ola" source="Orion">Ola</keyword> amid increasing consumer complaints over “unfair trade practices” such as surge pricing, ride cancellation, drivers refusing to turn on the air conditioner and more. According to a <a href="https://zeenews.india.com/auto/indian-govt-directs-ola-uber-to-improve-cab-quality-services-stop-unfair-trade-practice-2462130.html">report</a>, the consumer affairs ministry held a meeting with companies such as Uber, Ola, Rapido, Meru Cabs and Jugnoo and warned the companies of strict action. The main issues under discussion included the surge pricing, frequent cancellation of rides by drivers over trivial issues such as the destination and payment mode, refusal to turn on air conditioners in cabs, different pricing for different users and more. Cab aggregators have announced <a href="https://www.businessinsider.in/business/auto/news/uber-announces-a-price-hike-of-12-for-cab-rides-in-delhi/articleshow/90793725.cms">price hikes</a> in several cities across the country. One of the reasons announced for the price hike was the <a href="https://www.businessinsider.in/india/news/petrol-and-diesel-prices-hiked-for-the-13th-time-in-15-days/articleshow/90655551.cms">increasing</a> cost of petrol and diesel in the country. Some cab drivers have also been <a href="https://telanganatoday.com/cab-drivers-in-hyderabad-to-charge-extra-for-ac-amid-rising-fuel-prices">refusing</a> to turn on the air conditioner, asking riders to pay an additional amount. <cmsannotation type="cmsannotation" annotationid="Govt warns about strict action" comment="subhead" text="Govt warns about strict action">Govt warns about strict action</cmsannotation> “We told them (cab aggregators) about the rising consumer complaints against their platforms. We gave them the statistics also. We have asked them to improve their system and redress the consumer complaints otherwise the competent authority will take strict action,” Rohit Kumar Singh, consumer affairs secretary said after the meeting. "The authority is likely to issue an advisory to ensure that unfair trade practices by cab aggregators are not carried on in violation of consumers' rights," said Nidhi Khare, chief commissioner, Central Consumer Protection Authority (CCPA). "The number of complaints is very high and therefore we have called the cab aggregators for an explanation of their policies," Khare said. “We are engaged with the Department of Consumer Affairs and deeply appreciate the feedback provided by them and will continue to provide our inputs. We strive to be the platform of choice for riders and drivers alike and continue to invest in technology and customer support to deliver an excellent experience for them," Nitish Bhushan, Head of Central Operations, Uber India and South Asia said in a statement to Business Insider India "We are committed to continually raising the bar – for ourselves, our industry, and most importantly for the people who use our services," Bhushan added. <cmsannotation type="cmsannotation" annotationid="Inflated price for old customers" comment="subhead" text="Inflated price for old customers">Inflated price for old customers</cmsannotation> Another issue that has come under the government’s scanner is surge pricing and differential pricing for old and new customers. "It appears that cab aggregators are using algorithms to lure new customers, putting old customers at a disadvantage. This is an unfair practice," Khare added. As per the regulator, cab aggregators are charging a premium to their existing customers and offering discounts to lure new customers. Differential pricing for the same location has been termed as an “unfair practice” by the regulator. Khare has added that aggregators will be called upon to reveal their algorithms and policies that are used to determine prices, cancellation charges and surge prices. The aggregators have also been asked to reveal the steps taken by them to safeguard customer’s personal data on their platforms. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/ubers-ceo-said-hiring-will-be-treated-as-a-privilege-and-inefficient-incentives-will-be-cut/articleshow/91439331.cms">Uber's CEO said hiring will be treated as a 'privilege' and inefficient incentives will be cut</a> <a href="https://www.businessinsider.in/tech/news/how-a-group-of-youtubers-pranked-a-scam-call-centre-in-india-that-earns-18-million-per-year/articleshow/91463331.cms">Here's how a group of YouTubers pranked a scam call centre in India that makes $18 million per year</a> <a href="https://www.businessinsider.in/business/startups/news/top-profitable-startups-in-india-in-2021-22-zerodha-zoho-dream-11-and-firstcry-in-the-list/slidelist/91484233.cms">Top 10 profitable startups in India – from Zerodha to Zoho and Firstcry, here’s the list</a>

Indian government accuses Ola, Uber and other aggregators of inflating cab prices for older customers

A day after <a href="http://www.businessinsider.in/searchresult.cms?query=arvind+kejriwal&amp;sortorder=effectivedate">Arvind Kejriwal-led Delhi government</a> warned cab operators such as <keyword id="1042120" type="PERSON" weightage="20" keywordseo="Uber">Uber</keyword> and <keyword id="6354720" type="PERSON" weightage="20" keywordseo="Ola">Ola</keyword> against <keyword id="6405687" type="UNKNOWN" weightage="20" keywordseo="Surge-Pricing">surge pricing</keyword> during the <a href="http://www.businessinsider.in/searchresult.cms?query=odd+even+rule&amp;sortorder=effectivedate">Odd-Even rule Part II</a>, the state government is now working to create a framework to plug in surge pricing permanently. 
 
A policy is being prepared in which a price band would be set for the cab operators. 
 
<a href="http://www.businessinsider.in/searchresult.cms?query=ola&amp;sortorder=effectivedate">Ola</a> and <a href="http://www.businessinsider.in/searchresult.cms?query=uber&amp;sortorder=effectivedate">Uber</a> have suspended the surge pricing till April 30, last day of Odd-Even but it is yet to be seen how the new policy will affect the taxi aggregators. 
 
"The central government has told all states to prepare a policy. Two states have already made it. We are also making it. To ensure better service for citizens, the minimum and the maximum will be etched out. Rest, it is the operator's decision," a senior official told ET. " 
 
However, Ola and Uber said they are not transport companies and just technology providers. 
 
READ ALSO: <a href="http://www.businessinsider.in/Odd-even-scheme-Facing-criticism-Ola-Shuttle-announces-free-rides-in-Delhi-NCR/articleshow/51912224.cms">Odd-even scheme: Facing criticism, Ola Shuttle announces free rides in Delhi-NCR</a> 
 
While Uber and Ola both confirmed that surge pricing as a core business model won't change for India, both are encouraging riders to choose their carpool and ride share services. That increases one's possibility of hailing a cab, and taxi aggregators still get your cash. Something's better than nothing, after all. However, between the clash of the Titans, two people get stuck, the rider and the driver. 
 
The companies aren't very happy for obvious reasons. On one hand is the obvious hit to the business, on the other hand local governments playing around with their core business model leaves them struggling to supply enough cars in high-demand metros. 
 
READ ALSO: <a href="http://www.businessinsider.in/Exclusive-Uber-says-surge-pricingas-a-core-model-wont-change-for-India/articleshow/51905905.cms">Exclusive: Uber says surge pricing as a core model won’t change for India</a> 
 
Meanwhile, the policy will take at least 20 more days to finalise. 
 
Kejriwal said that the surge pricing is daylight robbery and no responsible government can allow that.

Delhi govt wants to make sure Uber, Ola cabs come with fixed price band

Ride-sharing with cab aggregators has been banned in <keyword id="6354321" type="CITY" weightage="20" keywordseo="Bengaluru">Bengaluru</keyword>, starting today. 
 
<a href="http://www.businessinsider.in/kfc-gives-customers-a-chance-to-taste-nashville-chicken-using-their-minds/articleshow/56952524.cms">ALSO READ: KFC gives customers a chance to taste ‘Nashville Chicken’ using their minds</a> 
 The government of <keyword id="6354780" type="ENTERTAINMENT" weightage="20" keywordseo="Karnataka">Karnataka</keyword> has decided to curb ride sharing where can aggregators pick up more than one customer from different locations and take a fraction of the cost of the ride for it. 
 
<a href="http://www.businessinsider.in/this-is-what-snapdeals-new-office-in-bengaluru-looks-like/articleshow/56952996.cms">ALSO READ: This is what Snapdeal’s new office in Bengaluru looks like</a> 
 To garner support for ride-sharing and highlighting it's positive effects, <keyword id="6354720" type="PERSON" weightage="100" keywordseo="Ola">Ola</keyword> sent out a mailer to its 7000+ employees, yesterday. This is what the mailer said: 
 
Sometimes, it takes all of us working together to make our city a better place to live in. People sharing a cab not only leads to fewer cars on the road but also means clearer roads, and cleaner air not just for today, but for the generations ahead. 
 Here's how millions of Bangaloreans came together and opted <keyword id="3071535" type="UNKNOWN" weightage="20" keywordseo="Ola-Share">Ola Share</keyword> in 2016 to make their city greener. 
 
- 1,106,134 litres of fuel saved 
 
- 1,871,579 kgs of Co2 emission reduced 
 
- 13,273,613 kms driven less 
 To continue making a difference show your support for ride-sharing. We urge all our employees to join us in promoting the <keyword id="4134929" type="UNKNOWN" weightage="20" keywordseo="BLRDoYourShare-campaign">#BLRDoYourShare campaign</keyword>. Please tweet, post, share and spread the word with your family and friends, because sharing begins at home! 
 
To support ride-sharing with Ola, visit the company's <a href="https://www.facebook.com/Olacabs/">Facebook</a> or twitter page.

EXCLUSIVE: Here's what Ola told its employees post govt's ban on ridesharing

Dr. Renil Manat is on the top of the world as his long-time associate and family friend, Dr. <keyword id="15170344" type="General" weightage="80" keywordseo="morten-meldal" source="Orion">Morten Meldal</keyword> has won the <keyword id="520296" type="General" weightage="20" keywordseo="Nobel-Prize-for-Chemistry" source="Orion">Nobel Prize for Chemistry</keyword>. Manat has a Ph.D. in <keyword id="6371068" type="General" weightage="80" keywordseo="chemistry" source="Orion">Chemistry</keyword> from <keyword id="166591" type="General" weightage="50" keywordseo="mahatma-gandhi-university" source="Orion">Mahatma Gandhi University</keyword>, Kerala under Dr. V.N. Rajashekaran Pillai, a former Chairman of University Grants Commission. The Keralite who has roots in Kozhikode and Thalassery, while speaking to IANS from Copenhagen, Denmark over the telephone, said, "It's really a happy moment of Dr. Morten <keyword id="15172635" type="General" weightage="100" keywordseo="meldal" source="Orion">Meldal</keyword> winning the Nobel prize for Chemistry with two others. I am associated with Dr. Morten Meldal for several years and it was in fact his invitation that brought me to Denmark." Manat said that he and his family were at Meldal's home for breakfast on Sunday. He said that Copenhagen is a hub of research in Biotechnology and Chemistry, adding that several Indian IT companies have also now set foot in Denmark. Manat did his Chemistry graduation from Malabar Christian College, Kozhikode, and his Post Graduation from S.N. College, Kollam followed by Ph.D. from Mahatma Gandhi University under the guidance of Prof V.N. Rajashekhara Pillai. Manat is now with Carlsberg Research Laboratory (CRL) and is associated with Meldal being invited by him to join his team in CRL along with a few other scientists. The Indian-born scientist speaks highly of Meldal and said that the Nobel Prize winner has been a major support base for him ever since he landed in Copenhagen. Manat's wife Chandini Renil is a pedagogue at European School in Copenhagen while Meldal's wife Phaedria is an entrepreneur and the family enjoys a warm relationship. Meldal had in between opened a biotech company where Manat was also associating. However, due to some licensing issues, it has to be shut down and Manat joined back in CRL while Meldel joined the University of Copenhagen. Meldel and Manat had developed a biodegradable packing material in 2008 and the patent for this is with the CLR. Manat is now working on innovative beer flavours and some of them are based on ayurvedic herbs. The Kerala-based scientist also said that there are chances of Meldel would come to Kerala to attend the Kerala Science Congress which is to be held in January 2023. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/telecom/news/telecom-sector-to-ring-in-stability-in-q2-jio-and-airtel-expected-to-grow-stronger-vi-weaker/articleshow/94709309.cms">Telecom sector to ring in stability in Q2 – Jio and Airtel expected to grow stronger, Vi weaker</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/india/news/stop-auto-services-karnataka-govt-warns-cab-aggregators/articleshow/94741744.cms">Stop auto services, Karnataka govt warns cab aggregators</a>

You Searched For "Karnataka govt warns cab aggregators" and got 4 results

Indian government accuses Ola, Uber and other aggregators of inflating cab prices for older customers

Sourabh Jain

Delhi govt wants to make sure Uber, Ola cabs come with fixed price band

BI India Bureau

EXCLUSIVE: Here's what Ola told its employees post govt's ban on ridesharing

Tanya Dubey

Chemistry Nobel winner Morten Meldal has Kerala connection

IANS

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