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<ul><li>BARC and Nielsen’s report indicates that consumers are now ready to step out of their houses and the country is slowly getting up on its feet. </li><li>While consumers are still wary about ordering food, they have started trusting <keyword id="6524998" type="UNKNOWN" weightage="20" keywordseo="cab-aggregators">cab aggregators</keyword>, <keyword id="1693408" type="PERSON" weightage="20" keywordseo="shopping-apps">shopping apps</keyword> and travel planners as report shows early signs of revival </li></ul><keyword id="2801660" type="COMPANY" weightage="20" keywordseo="BARC-India">BARC India</keyword> and Nielsen Media’s latest report shows how consumers are gradually getting back to normalcy and have started relying on online services. As inter/intra-state movement restrictions relax, cab aggregators and travel planners see a good revival. During the week starting from June 26, cab aggregators saw a 6% increase in users and travel planners in metro cities, whereas travel planning apps saw 17% increase in users. <div type="image" title="barc - cabs" msid="76876227" hostid="261"></div> Online shopping saw a hike in users by 66% and e-wallets saw an increase of 78% in their users. <div type="image" title="shopping data increasse" msid="76876258" hostid="261"></div> However, consumers continue to be cautious about ordering food at large. <div type="image" title="barc - cabs" msid="76876297" hostid="261"></div> This is the tenth edition of the report on ‘Crisis Consumption on TV and Smartphones’ jointly released by BARC India and Nielsen Media. Some of the other Key Highlights of TV and Smartphone consumption report are as follows: - <ol><li>Total TV viewership in H1 2020 is 9% higher than 2019. </li><li>Total number of advertisers on TV in H1 2020 is 10% lower than H1 2019</li><li>With the onset of ‘unlock’ in June 2020, there is revival of Advertising on TV – significant increase in the presence of ‘top 10’ and ‘next 40’ in June 2020</li><li>TV viewership share for Movies, News &amp; Kids have increased in H1 2020 vs. H1 2019 - share of GEC declined from 49% to 46% due to no original programming during lockdown period</li><li>In week 26 Total TV viewership recorded 1 trillion viewing minutes (15% higher than pre-COVID). Smartphone consumption, after a peak during Lockdown Phase 2, has gradually dipped to 17.2 Bn minutes but is still 7% higher as compared to Pre-COVID.</li><li>On TV, recent weeks show growth in primetime viewership – more pronounced in South than HSM (return of original programming) – however, levels still lower than pre-COVID</li><li>On Smartphones, Social N/W and Gaming show higher consumption than Pre-COVID levels, whereas VOD mirrors the pre-lockdown levels.</li><li>With the country opening up gradually, categories like Shopping and Mobile Payments see revival, especially amongst 25+ yrs.</li><li>Cab aggregators in Metros, and Travel Planners in Tier I towns show a good revival post Unlock 1.</li><li>Chinese Apps saw a drop in usage post the Galwan attack with the ban acting as the last nail in the coffin.</li></ol>Considerations: <table style="border-width: initial; border-style: none;"></colgroup><tbody><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;background-color:#ffff00;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;"> </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;background-color:#ffff00;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">BARC India </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;background-color:#ffff00;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">Nielsen Smartphone Panel </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">Coverage </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">All India (Urban + Rural) </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">All India (Urban 1 Lakh plus) </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">TG </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">ALL NCCS 2+ years </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;"> 1. NCCS ABC 15-44 years </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;"> 2. Android Smartphone Users </td></tr><tr><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">Time Period </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">PRE COVID - 11th Jan 2020- 31st Jan 2020 </td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:middle;padding:0pt 5.75pt 0pt 5.75pt;overflow:hidden;overflow-wrap:break-word;">PRE COVID - 13th Jan 2020 - 2nd Feb 2020 </td></tr></tbody></table>

Unlocking 2.0: Cab aggregators, shopping apps and travel planners see early signs of revival

<ul><li>Ola and Uber asked to showcase their algorithms related to ride cancellations and surge pricing.</li><li>Order came after CCPA received numerous complaints of unfair trading practices.</li><li>According to a survey by LocalCircles, 71% of customers continue to face ride cancellation issues.</li></ul>As thousands of commuters find themselves at the mercy of Uber and Ola drivers via ride cancellations, cancellation charges, random surge pricing and long waiting times, the Central Consumer Protection Authority (CCPA) was set to grill cab aggregators over their algorithms on Tuesday. The regulator, under its Chief Commissioner Nidhi Khare, was set to ask cab-hailing platforms to showcase their algorithms related to ride cancellations and surge pricing, along with questioning them over other issues. The CCPA has received numerous complaints of unfair trading practices, such as cab drivers forcing riders to cancel trips that result in the customers paying the cancellation charge. The authority is of the view that old customers are being charged exorbitant rates while new riders are being wooed by low fares for the same distance. Despite the Motor Vehicle Aggregator Guidelines 2020, 71 per cent customers say that ride cancellation issues by drivers continue, according to a survey by community-based social media platform LocalCircles last month. Over 45 per cent of app-based taxi consumers stated they were charged more than 1.5 times in surge pricing despite the threshold being set by the Motor Vehicle Aggregator Guidelines 2020. The extortionist practices of some drivers to undertake private trips were reported by consumers as a major concern, the report said. As thousands of Indian riders continue to suffer from paying cancellation fees sans their faults, the ride-hailing major in Australia admitted that it made false or misleading statements in cancellation warning messages and taxi fare estimates, according to the Australian Competition and Consumer Commission (ACCC). Uber now faces $26 million (Australian dollars) in penalties for adopting those illegal practices. More than two million Australian consumers were shown the misleading cancellation warning. Envisioned to lessen the travel woes, cab-hailing platforms like Uber and Ola have come a long distance in India, but riders are increasingly facing more issues. Most of the time, Uber and Ola drivers ask the riders to reveal what fare the Uber app is showing, and then decide if they want to take the ride or not depending on the amount and if it is in cash, forcing the riders to cancel the ride. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/10-things-in-tech-its-about-to-get-ugly/articleshow/91440115.cms">10 Things in Tech: It's about to get ugly</a> <a href="https://www.businessinsider.in/tech/news/meditation-app-calm-launched-a-contest-to-find-tiktoks-smoothest-voice-the-winner-will-be-paid-5000-to-narrate-a-story/articleshow/91441165.cms">Meditation app Calm launched a contest to find TikTok's 'smoothest voice' – the winner will be paid $5,000 to narrate a story</a>

Indian regulator to grill Ola and Uber over rising customer complaints

<div type="image" msid="57889767" hostid="261"></div>

 
 The <keyword id="44734" type="ORGANIZATION" weightage="20" keywordseo="Indian-Government">Indian Government</keyword> has been focused towards promoting e-vehicles in order to meet the ambitious target of selling 6 million <keyword id="6354973" type="ORGANIZATION" weightage="20" keywordseo="electric-vehicles">electric vehicles</keyword> by 2020. 
 
Sales of electric vehicles in the country rose to 37.5% to 22,000 units in the year ended 31st March 2016 from 16,000 in 2014-15. India’s automobile industry is the sixth largest in the world and accounts for 22% of the country’s total manufacturing output and Electric Vehicles can play an important role in increasing the share of manufacturing in India’s GDP from the current 15% to 25% by 2022. 
 
<a href="http://www.businessinsider.in/ddb-mudra-group-announces-a-youthful-leadership-transition/articleshow/57876999.cms">ALSO READ: DDB Mudra Group Announces a Youthful Leadership Transition</a> 
 
Although the adoption of EVs in India has witnessed a number of bottlenecks, the government has been committed to making India a 100% EV nation by 2030.Under a unique and innovative scheme named as FAME, Government will provide incentives up to Rs 1.38 lakh for every electric car sold and this is why it makes a lot of sense for public transport to follow suit and adopt this environment-friendly option. <keyword id="6354720" type="PERSON" weightage="20" keywordseo="Ola">Ola</keyword> is all set to roll out electric vehicles across key cities in India and this move is aimed towards building a more sustainable transport solution in the country. 
 
<a href="http://www.businessinsider.in/shopclues-merchants-can-ease-cash-flows-by-availing-advance-payments/articleshow/57877624.cms">ALSO READ: ShopClues’ merchants can ease cash flows by availing advance payments</a> 
 Bhavish Aggarwal, CEO, and Cofounder, Ola had recently said in an event organized by <keyword id="3401025" type="PERSON" weightage="20" keywordseo="t-hub-hyderabad">T-Hub Hyderabad</keyword>, “We shall be rolling out electric cars in top cities in the next three months. We will shortly identify the cities where the pilot project will be launched and any decision to scale up the roll out of e-vehicles will be taken on the basis of feedback we receive.” 
 
<a href="http://www.businessinsider.in/This-exclusive-club-in-Mumbai-charges-Rs-ten-lakhs-as-membership-fee/articleshow/57870267.cms">ALSO READ: This Exclusive Club in Mumbai Charges Rs. Ten Lakhs as Membership Fee</a> 
 
The home-grown cab aggregator’s move can be instrumental in not just economies of scale but also encourage production of more environment-friendly transport in the country.

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Unlocking 2.0: Cab aggregators, shopping apps and travel planners see early signs of revival

BI India Partner

Indian regulator to grill Ola and Uber over rising customer complaints

IANS

Ola to be the first cab aggregator in India to introduce e-cabs

BI India Bureau

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