Ministry of Corporate Affairs accuses Infosys of botching up its website, threatens to cut payment

Infosys and the Ministry of Corporate Affairs are at loggerheads over functioning of the ministry’s website.

The ministry has alleged that Infosys, which was entrusted with upgrading the ministry’s portal, did not fix glitches and also threatened the IT company of cancelling its full payment.

However, Infosys has maintained that the entire system was performing as expected and all issues that had cropped up were fixed.

"During the first few days after migrating to the new system, there were some issues which have been sorted out. There were some delays in the incorporation of some companies due to holidays. The ministry has made arrangements to clear the pendency by deploying additional assessment officers. This will take around 15 days to get cleared. Meanwhile, we would like to state that the system is performing as expected," an Infosys spokeswoman said in an email to ET.

Meanwhile, the ministry also wrote a letter to Infosys chief Vishal Sikka.

ET reported that Infosys had bagged the contract to upgrade the ministry’s website two years back on build-own-operate-transfer.

"Since then we have been having problems, we would have understood if they were minor in nature but the magnitude of the issues were rather large. We have taken it up strongly with the top management of the company, which has ensured quick resolution," an official told ET.

When the website was being updated and transition was underway, the ministry, reportedly, faced many issues. Defending itself, Infosys said since the upgradation, the number of filings on the site had actually increased.

"Infosys has upgraded the MCA21 system to run on the SAP platform, which went live on March 27. Post the go-live, over 1,183 Indian companies have been incorporated and 1,647 limited liability partnerships have been registered. In addition, since March 27, there have been more than 2 lakh filings," Infosys told ET.