This tweak in policy by Snapdeal is a win for sellers but will hassle online buyers

In case you are returning any electronic item such as smartphones and computers bought from Snapdeal, be ready to furnish valid documents.
Snapdeal has tweaked it policy and now buyers returning electronic products will have to show documents from authorised service centres, declaring it defective.

Snapdeal in an email to its sellers told "Electronic items: We require a document from the brand/OEM's service centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted for only those items which are found to be faulty/defective.”

This new policy may be a winning point for Snapdeal and sellers but the online marketplace may lose customers and divert them to Flipkart and Amazon.

But, sellers are happy with this move by Snapdeal.

"On an average, nearly 10-15 per cent of what they sell online comes back as return or for exchange which increases their delivery costs. This measure will reduce such cases to some extent and might also bring down the fraudulent cases," Harminder Sahni, founder of Wazir Advisors, told ET.